Navigation is of utmost importance to your site: visitors expect to achieve their goals in very few clicks, whether those goals relate to contact information, products, or services. If that information isn’t reachable in a short space of time, you are not only wasting your own time, but that of your visitors!

I highlighted examples of well-thought-out navigation in a previous post, illustrated by a handful of sites that were a mix of e-commerce and blogs.

Since then, we have seen a number of new trends in site navigation. We look at three of the most interesting.

Read on…

Most intranets are largely static sites. On its own, an intranet is essentially a shared drive, serving up centrally stored documents alongside internal articles or communications. Some organisations use words such as “communication hubs” to describe them, but for the most part that communication is one-way.

These days, however, an intranet really can be a hub for your company. The intranet portal now closely mirrors employees’ expectations of world wide web functionality. Systems such as Microsoft SharePoint allow users to communicate with each other and collaborate, much as they would using social media tools such as blogging, Facebook and Twitter.

There are a number of capabilities that you can implement relatively easily, with SharePoint in particular making many of them available as standard.

Read on…

SharePoint 2010 is in beta testing, with a probable release date somewhere in Q4 this year. In the new release of the collaboration platform, emphasis seems to be placed on breaking out the roles of people involved in the production of a SharePoint intranet, and the access to resources as needed by people in those roles.

SharePoint 2010 looks to be the biggest update in the Microsoft Office family this year, as all communications so far indicate that other Office applications will only undergo minor tweaks.

So what are the big changes for SharePoint?

Read on…

The observant consumer abroad may have noticed patterned squares on their purchases. In Japan, these shapes now take up space on the side of whole houses, and seen teenagers whipping out their mobiles to take photos.

Of course, these codes contain more than just obscure patterns. Devised in 1994 for industrial use, ‘QR codes’ were employed for tagging boxes as a more information-heavy barcode. For example, the German Post uses them to keep track of packages.

Read on…

Usability is generally trumpeted as a major consideration in website design. What is often ignored are the results of a website losing its usability – or, indeed, its familiarity. Yesterday, a number of users were unable to log on to Facebook. Why? Because they weren’t actually on Facebook.

What happened was that, for a couple of hours, Facebook slipped off the top Google rank for the search “Facebook login”. Instead, a blog called ReadWriteWeb (an excellent read, by the way) slipped into first place. Not noticing the change, users simply clicked on the top link anyway and were taken to a ReadWriteWeb article about Facebook, which looked entirely unlike the actual Facebook page.

Read on…

Technology has made the gathering and storage of data easier but much of this data is useless unless it can be displayed in meaningful ways. Dashboards provide an engaging and interactive means of displaying and understanding data. Furthermore, data visualisation helps employees become more conscious of their performance and in turn, improve it.

There are various dashboarding tools available on the web. These can be effective but are sometimes hard to implement or do not provide the data view that you want to show. To get around this, we build custom dashboards for many of our clients for both intranets and websites.

Click to read more about the various types of dashboards

It’s not enough for a website to simply look good. It’s not even enough to have a good product. If a user can’t find their way to that product, the best images in the world won’t help your sales.

As designers it’s our job to take stock of the behaviour of typical users and position navigational elements where users would expect to find them.

Your navigation will be based on the Information Architecture (IA) – the structure and organisation – of your site. When choosing a navigation type you should weigh up its limitations and benefits. Will it be a series of buttons? Is it Flash-based? Does it use any special features? Where is it on a page?

Read on…

Nothing kills the authority of an intranet site – or any website – faster than obvious, avoidable errors. These errors can be factual (such as job titles or general facts), graphical (the wrong image assigned to the wrong person, for example) or grammatical (bad spelling or punctuation), but whatever the mistakes the effect is the same: users go elsewhere.

It’s not enough to make sure that your site owner is thorough. Everyone makes mistakes, and the best way to cope with the possibility of a slip-up is to ensure that you have a dedicated quality control process in place at all times. If you use an agency to run your site, then they should be able to work this out with you. If you work on the site yourself, read on for some key areas that you should focus on…

Read on…

Maintaining an intranet can be a tricky business, but why not kick off 2010 with some New Year resolutions that will make your intranet fly? Read on for our top 5 tips for the year…

Read on…

What’s the best way to design your intranet site? Who should you centre your intranet around: the site owners, or the site users? Take a look at our presentation that highlights the advantages – and disadvantages – of both approaches, and that offers advice on how to build your site to be usable for everyone.