What to look for in a good SharePoint Consultancy

SharePoint has been around in one form or another for over two decades so there is a huge amount of collective expertise and experience that has been built up. That’s good news if you are seeking external help and advice for your SharePoint project – there are a wide range of SharePoint consultancies to choose from.

These include everything from huge global consulting firms, smaller boutique specialist consulting firms, to solo consultant and everything in between. But this wide choice can present a problem if you’re looking for a new SharePoint consultancy to work, and it can be hard knowing where to start.

In this post we’re going to explore what to look for in a good SharePoint consultancy. Of course, if you are looking for one, we’d love it to be us, so please do have an explore of our site to learn about our services and experience. But whoever you do choose, it’s important to make sure you pick a good consultancy for your project with an excellent understanding of SharePoint and a solid track record.

Of course, pricing will also be an important factor in determining the right consultancy that fits your needs, but there are also several other important factors to consider. Let’s explore eight key elements to look for in a good SharePoint consultancy.

 

1. Technical expertise

A great SharePoint consultancy needs to have excellent technical SharePoint knowledge. SharePoint is a complicated platform that is also highly configurable, and where decisions about the set-up and structure can have an impact on the user experience and future roadmap. Excellent technical expertise needs to cover areas such as SharePoint administration, governance, development, customisations, integrations and implementation.

It’s also important for technical expertise to extend to Azure, Microsoft 365 and Active Directory. SharePoint consultants need to be able have an up-to-date understanding of what SharePoint can do out of the box and what it can’t do, as this will often determine where development and customisation are required. Always seek assurances and evidence of technical expertise.

 

2. Business and strategic expertise

A successful SharePoint consultancy not only has the technical chops to deliver advice and projects, but also must have the relative strategic and business understanding of what SharePoint can achieve. They must know how best to deliver a relative SharePoint project and environment.

SharePoint is a highly flexible platform that you can use successfully to deliver a huge range of outcomes. A good SharePoint consultancy has a strategic lens to be able to determine how SharePoint can achieve aims and objectives around digital transformation, process efficiency, productivity, collaboration, employee engagement, knowledge management, internal communications, automation and more. They also need to understand how to make the project a success, with the right adoption and change management approach.

Frequently they will also be involved in user and stakeholder research in order to deliver the right requirements, as well as elements such as design, information architecture and more.

 

3. An understanding of the different shades of SharePoint

SharePoint has a long history and comes in several different versions covering classic and modern, online and on-premises and so on. Some complex companies may have multiple versions operating at the same time; there are even some businesses that still have customised SharePoint 2007 intranets running!

If you do have multiple versions of SharePoint running, then make sure your consultancy has a solid understanding and experience of all the different versions, especially working with classic SharePoint. This means that some newer SharePoint consultancies who might be a good fit for your modern SharePoint or SharePoint Online project, may be less experienced in working with classic SharePoint.

 

4. Understanding Azure and the wider Microsoft 365 ecosystem

SharePoint projects are very rarely just about pure SharePoint. They will involve aspects of Azure, Active Directory and the wider Microsoft 365 ecosystem and very likely involve integration with other Microsoft tools. The Power Platform could be involved to determine workflows and even define custom apps.

Increasingly, Microsoft is also pushing users towards a digital workplace experienced through Microsoft Teams, with heavy investment in Microsoft Viva. A good SharePoint consultancy needs to fully understand the wider Microsoft and Azure ecosystem to be able to get the very best out of SharePoint. They also need to be fully up to speed on Microsoft’s roadmap including Microsoft Viva, as knowledge of the direction of travel can potentially impact the detail of a SharePoint implementation.

 

5. Solid experience in the employee experience space

If your SharePoint project is aimed at employees – for example such as intranet or as part of your digital workplace – then it’s definitely a plus point if a SharePoint consultancy has solid experience of delivering employee-focused projects and advice. Delivering an intranet or digital workplace project is not like building a website or customer-facing solution – there are lots of different nuances including the need to factor in a wider range of stakeholders and user feedback, the need to take into account a longer-term view of the digital workplace, and also aspects of adoption and change management.

When an inexperienced SharePoint consultancy or agency takes on a project and treats it like an external website build then issues will inevitably occur. Make sure your consultancy understands what is it like to deliver in the employee experience space; here case studies and client testimonials can help validate a consultancy’s track record.

 

6. They are a Microsoft Partner

If you’re using a digital agency, make sure they’re a Microsoft Partner. This will help verify both their expertise and commitment to SharePoint and the wider Microsoft stack.

 

7. Range of services

SharePoint consultancies can deliver a wide range of services, solutions and advice. You might be looking for general advice, a custom development, the integration of your SharePoint estate, a SharePoint intranet implementation or something else entirely. Consultancies can usually provide what you need, but to a certain extent you can tell what they specialise in or where their strengths lie in the services they offer. Always have a good browse – is what you are after a standard service they describe?

 

8. People and culture fit

Any consultancy or digital agency needs to be good fit from a people and culture perspective. Always make sure that you meet with the team and also the actual consultants and developers that you are going to be working with. Some larger consultancies still wheel out their best people for the pitch meetings but are then never seen again once the work actually starts. The chemistry you have with your agency is important and needs to be routed in good communication and a spirit of partnership. This will absolutely lead to better outcomes.

 

Looking for a great SharePoint consultancy? Get in touch!

If you are looking for a strong SharePoint consultancy that ticks all of the boxes that we’ve covered in this article, then we can think of a certain specialist agency. They happen to be a Microsoft Partner and have an unrivalled record within the UK of delivering SharePoint and Microsoft 365 projects and solutions focused on employee experience and the digital workplace…. If you ‘d like to discuss your SharePoint project or needs, then get in touch!

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15 digital workplace statistics you need to know for 2023

The digital workplace continues to evolve and play a major role in employee experience and organisational life; over the past few years it has moved forward enormously.  There are various statistics which reflect and demonstrate just how far the digital workplace has come, but also show that there is still a lot of work to do.

These statistics are useful in helping organisations think about where they are in their own digital workplace journey, as well as conversation starters to talk to business stakeholders. They can also be a useful reference point in any business case.

In this post we’re going to explore fifteen key digital workplace statistics for 2023 that you need to know. These are all from authoritative sources, can be used in a presentation or business case, and cover different aspects of the digital workplace from technology adoption to employee engagement to intranet team size!

 

1. The digital workplace is very important for over 70% of organisations

Over the years, the digital workplace has been growing in importance and priority for organisations. According to the annual State of the Digital Workplace Report from SMG, 72% regard the digital workplace as an “extremely important” or “very important” priority. Only 8% regard it as “slightly important” or “not important”.

 

2. Only 26% of organisations regard their digital workplace as mature

Even though the digital workplace is regarded as a priority by the majority of organisations, many feel that there is room for improvement and evolution. According to the same SMG survey, only 26% regard their digital workplace as “mature” with a further 45% regarding it as “about mid-way”.

 

3. Only 21% of employees are engaged at work

Employee engagement continues to be an important dynamic in the workplace, but surveys continue to show that only a minority of employees feel genuine engaged. According to the authoritative 2022 State of the Workplace Report from Gallup, only 21% of employees are engaged.

 

4. Companies with strong employee experience are 25% more profitable

Having a strong employee experience drives a range of strategic benefits. Research led by Kristine Dery at MIT has shown companies with strong employee experience (top quartile) are 25% more profitable than those with a weak employee experience (lowest quartile). Similarly, they are also like to have twice the level of innovation and double the customer satisfaction (NPS scores).

 

5. The average team size of an award-winning intranet is 17

The intranet is still a major channel within the wider digital workplace. Each year the Nielsen Norman Group runs a competition to determine the top ten intranets of the year, and they also run some interesting statistics. Although relating to generally larger enterprises, according to Nielsen Norman the average intranet team size is 17 FTE, based on winners between 2015 and 2022.

 

6. Larger companies deploy an average of 187 apps

A major issue impacting employee experience is the sheer number of different apps that are in use within any one organisation and in practice many efforts to improve employee experience try to simplify the app landscape. According to Otka’s annual “Business at Work” report, in 2021 on average a company with more than 2,000 employees had 187 apps across the enterprise.

 

7. 67% of employees say their digital experience outside work is better than inside work

An ongoing theme in the digital workplace is the superiority of the technology experience in the consumer space compared to that of work. A 2022 survey of IT decision-makers and knowledge workers in the US and UK found that 67% of them had a better digital experience outside work than inside work. Only 8% said their digital workplace experience was better than their experience as consumers.

 

8. Employees who feel cared for by an employer are 3.7 times more likely to recommend working there

Supporting wellbeing has been rising on the agenda for HR and is increasingly seen as a component of employee experience. This appears to have an impact on employee perceptions of their employer; a LinkedIn Learning report using information from the Glint engagement tool suggests that an employee who feels “cared about at work” is 3.7 times more likely to recommend working for that company.

 

9. Social tools can increase the productivity of knowledge workers by up to 25%

The value of social and collaboration tools in raising the productivity of knowledge workers is now widely accepted. One of the most (over) quoted statistics in the digital workplace space is from a McKinsey Global Institute article from way back in 2012 that suggests using social technologies to improve collaboration and communication can raise productivity between 20% and 25%.

 

10. Employee onboarding increases employee retention by over 80%

Teams focusing on employee experience frequently look to improve the employee onboarding experience for new hires. This makes good business sense as research from Brandon Hall (from back in 2015) suggests that a good onboarding programme can increase employee retention by as much as 82%.

 

11. 58% of executives report improvements to individual productivity from hybrid work

The scaling up of remote and hybrid work is still contentious in some organisations, with some senior executives demanding a return to the office. However, omany people report increased productivity from hybrid work. A McKinsey survey of executives found that 58% reported an increase in individual productivity, with 49% also reporting an increase in team productivity from remote work brought on by the pandemic.

 

12. There are 270,000 million Microsoft Teams users

Over the past few years Microsoft Teams has seen a meteoric rise in usage, with the pandemic also acting as a catalyst for the platform’s dramatic growth. Microsoft now continues to expand and is a major component of many digital workplaces. According to useful statistics website Statista, in 2022 Teams reached an estimated 270,000 million users, almost double the number in 2021.

 

13. The value of the digital workplace market is set to surpass $75 bn by 2027

As the digital workplace has grown in importance, the related technology solutions and services that enable the digital workplace have also evolved. In fact analyst firm Market Research Future (MFPR) estimates that the digital workplace “market” will be worth $USD 76.6 billion by 2027, representing a Compound Annual Growth Rate (CAGR) of 21.8% from 2021 to 2027.

 

14. 50% of organisations have embedded AI in least one function, more than doubling over 5 years

AI is steadily growing in influence within organisations and across the digital workplace. According to McKinsey’s annual State of AI report released in late 2022, 50% of all organisations have adopted AI in at least one function, a level which was only 20% in 2017.

 

15. 39% of organisations who are leveraging AI are using it for Robotic Process Automation

The same McKinsey survey asked organisations who have adopted AI in products or processes within one function how they are using it. The most popular answer has proved to be Robotic Process Automation (RPA) mentioned by 39% of respondents. This tallies with our experience at Content Formula that many organisations are using the AI of the Power Platform to automate simple and repetitive tasks, releasing time for employees to carry out more valuable activities.

 

Helping your digital workplace journey

We hope you found these digital workplace statistics helpful! If you’re starting out on your own digital workplace journey, planning your roadmap for the new year, making a business case for investment, or want help with a particular digital workplace project, we’re here to help!

You might be working with Microsoft 365, Microsoft Teams, SharePoint or Microsoft Viva, or are looking to integrate other technologies. We have decades of experience working with intranets, collaboration and the wider digital workplace and have a range of services running from strategy formation to technical development to adoption and change management support.

Discuss any aspect of your digital workplace by getting in touch.

What is the digital workplace?

What is the digital workplace?

The digital workplace is a term that is commonly used in conjunction with Microsoft 365 projects, intranets, collaboration platforms and other similar enterprise solutions that support collaboration, communication and engagement.

But what actually is the digital workplace? While most of us have an idea of what it generally refers to – perhaps a digital environment accessed for work or the systems we spend our working day in –  many teams don’t have an exact definition of what the digital workplace actually is. In this post we’re going explore what the digital workplace is, and some of the different definitions that have been made.

There is no consensus on the digital workplace, but it matters

First of all, it’s important to state that actually there is no industry-wide standard consensus on what the digital workplace is. It can relate to both a specific technology environment, but also as a wider term that implies a strategic approach to designing and managing it.

A related question is whether this actually matters and whether you need to have a definition of what the digital workplace is. Our view is that if you are using the term “digital workplace” to describe your project or environment then it is good to have a set definition of what it is. This helps you to engage stakeholders and users who might be less familiar with the term, ensuring that everybody is working from the same page, and also to reduce misunderstandings.

How long has the term been in use?

The digital workplace as a term and concept has been around for nearly 15 years and was originally used by pioneers in the intranet and workplace technology space including Paul Miller from the Digital Workplace Group (DWG) and Jane McConnell.

While the term remained quite niche, it started to become more mainstream as it became increasingly used by technology analysts like Gartner and some other software vendors. Now it is a commonly used term by agencies, consultants, vendors and major players like Microsoft. Here at Content Formula, we’ve been using the term for a number of years.

What are some definitions of the digital workplace?

There are some different interpretations of exactly how to define the digital workplace. In a way, these are all correct and we’ve incorporated different nuances around the definition depending on the clients we’ve worked with.  Let’s look at some of the main ones.

The digital workplace as all digital tools

At the highest level, the digital workplace can refer to the technology we use every day at work, covering all the enterprise applications in use. This is actually the definition that DWG use, describing the digital workplace as:

“the collection of all the digital tools provided by an organization to allow its employees to do their jobs.” .

This means that all organisations have some sort of digital workplace, stretching from extremely basic to highly sophisticated.

The digital workplace as a planned ecosystem

Others when defining the digital workplace refer to a more planned, controlled, coherent and designed approach to workplace technology.  In these cases, the digital workplace is a deliberate, managed and optimised ecosystem that delivers distinct benefits.

For example, Gartner refers to the digital workplace as something that “enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.”

Typically, the kind of benefits envisaged include:

  • Greater productivity and efficiency
  • Process improvement
  • Enhanced employee engagement
  • Stronger collaboration
  • Better communication
  • A better employee experience
  • Enabling automation and workflow
  • Driving innovation.

The digital workplace as the counterpart to the physical workplace

A variation of the definition of a planned ecosystem, is when the digital workplace is presented as a digital counterpart to the physical workplace, a virtual equivalent. For example, Sam Marshall at ClearBox has used the metaphor of a town to illustrate the concept and scope of the digital workplace. This can be a useful definition, particularly when trying to explain the concept to stakeholders who are unfamiliar with the term.

The digital workplace as a distinct environment

A digital workplace is also sometimes described as a specific integrated environment that has a set number of tools within it rather than the entire set of enterprise applications. For example, a digital workplace might consist of a number of Microsoft 365 tools. Another digital workplace might be the tools that are specifically supported by the IT function.

This tends to be a definition that is found inside organisations. An IT team might refer to their Microsoft 365 environment with SharePoint, Microsoft Teams, Yammer, Microsoft Viva, Outlook, OneDrive and other more niche 365 solutions as a “digital workplace”.

The digital workplace as the front door to the wider environment

Some organisations have also used the term “digital workplace” to describe what is effectively actually an intranet or portal but which links through to other applications, has single sign-on and also might include some integrations with other key corporate systems like ServiceNow. Effectively the intranet or portal is a “front door” or single-entry point to the wider workplace technology environment.

In some cases the term  “digital workplace” is sometimes being used interchangeably to describe both this “front door” and the wider digital environment that people can access. In our view an intranet is an intranet; it’s not a digital workplace but is often a very important channel within the wider digital workplace. However, the term can be useful in positioning the intranet to users and stakeholders, as a gateway to other services.

Digital employee experience vs Digital workplace

Another term that is frequently used in this space is “digital employee experience (DEX)”. We tried to define this in a previous post and found seven different definition. DEX is distinct from the digital workplace – it’s an outcome of it and its design, not an environment in itself. Going wider, employee experience itself takes in many different factors, including experience of digital technology.

Which digital workplace definition works best for you?

There are multiple definitions of the digital workplace, most of which are overlapping. None of them are incorrect and used in the right way, they all have value. However, we do believe it helps to decide what the term means to your organisation and then to use it consistently in your projects. You will achieve a common understanding by considering and defining the scope and value of your digital workplace.

If you’re still confused about what the digital workplace is and want to discuss it with us, or if you’ve got a completely different definition to any of the above, then get in touch!

Ten digital workplace and Microsoft 365 trends for 2023

It’s that time of year when many of us start to look ahead to the coming months and plan out our programme of work. It’s also a time when the blogosphere is full of predictions posts about the trends we’ll see in 2023. Personally, I don’t think that’s a bad thing; considering the trends can help start conversations and be a useful reference point for the planning process.

Last year I looked at the intranet and digital workplace trends that I thought we’d see in 2022. Reviewing the list makes me think that we certainly saw some of those happening, although perhaps not always to the extent that was envisaged. This time around I’m going to look at ten digital workplace and Microsoft 365 trends for 2023. So, having given my crystal ball a good polish, here’s what I think we’ll see next year across the digital workplace and Microsoft 365.

1. Microsoft Viva picks up momentum across the digital workplace

Microsoft Viva has now been around for almost two years, prompting a lot of interest from digital workplace teams, as well as HR and internal comms functions. So far, actual implementations that we’ve seen are mainly focused on Viva Connections and other free elements of the suite. As more features and apps have been added to Viva, including Viva Engage (a rebranded and enhanced version of the Yammer community app in Teams), interest has continued to grow.

In 2023 we can expect Viva to really start to pick up momentum as another round of apps including Viva Pulse and Viva Amplify (aimed at communicators) become live. Overall, what started off as four apps in 2021 will have expanded to nine, and will also include a number of capabilities that are available across more than one Viva app. 2023 looks set to be the year Viva has more of a visible presence in the digital workplace and will also start to feel more like an integrated employee experience platform.

2. Hybrid working starts to get into more of a rhythm

Hybrid working has emerged as the dominant working pattern for knowledge workers in 2022, with a full return to office simply not happening across multiple organisations. While a relatively easy adaptation to remote and hybrid working has occurred for many teams, it’s easy to miss that there are also some challenges, particularly around engagement and culture, and onboarding new employees. Within individual teams, the pattern and cadence of going into the office is still emerging. Some leadership teams also have a problem with hybrid working, and there can be tension and flashpoints with employees in some organisations.

Of course, the digital workplace plays a critical role in supporting engagement, team dynamics, leadership and more in the new hybrid workplace. New capabilities and offerings are emerging such as Microsoft’s Places product that helps coordinate activities such as when teams are coming into the office, as well as features within Microsoft Teams to support more equitable meeting experiences. I think as we go through 2023, we’ll see hybrid working normalising, and getting into a rhythm, with more and more of the challenges starting to iron themselves out. And behind the scenes, some of this will be down to the efforts of digital workplace teams.

3. Digital workplace teams start their early thinking about Mesh and the Metaverse

The media loves cover the technology of the not-too-distant future and often this focuses on the use of Virtual, Augmented or Mixed Reality, as well as immersive virtual worlds populated by avatars. Up to now, the use of VR / AR in the digital workplace has tended to be relatively niche and restricted to learning, health and safety and industrial use cases, with some additional engagement-led online events.

In 2023 the media attention won’t relent, and in particular it will likely focus on the promise of the “metaverse” and perhaps the use of Mesh, Microsoft’s own VR / AR platform. Some events like the launch of Apple’s own VR / AR headset and operating system xrOS will also get a lot of interest. All this attention is likely to mean that more digital workplace teams will start their early stage thinking on the topic, even if they still largely choose to adopt a “wait and see” stance. When that will translate into articulated strategies and roadmaps around the use of the metaverse is hard to predict, but more teams having conversations about the near-future digital workplace is a good direction of travel.

4. Knowledge management and findability advance in the M365 digital workplace

The need for robust knowledge management in industry sectors such as professional services, and the desire for strong findability across the digital workplace have never really gone away. But I think we’ll see a renewed emphasis on both knowledge management and findability in 2023, particularly in organisations with a Microsoft 365 digital workplace.

Part of the reason for this is that as digital workplaces have evolved beyond the basics, teams are now starting to concentrate on more advanced capabilities such as KM and effective search. But it’s also due to Microsoft’s investment in specific elements such as Syntex, Viva Topics and the Microsoft Graph which is enabling organisations to make advances in areas where it has previously been difficult to achieve success.

5. More power users from outside IT start to use the Power Platform

“Low code no code” is now becoming the default design for enterprise software, meaning that power users from the business can achieve more without having to involve their colleagues from the IT function. This is even manifesting itself in fully blown “citizen development” programmes where non-IT professionals are producing simple apps, workflows, visualisations, automation and even bots, within a supported framework.

We’re really starting to see more and more power users take advantages of the Power Platform, Microsoft’s suite of automation, workflow and data visualization tools that has been built along “low code no code” lines. In 2023 we think this trend will continue, with more and more teams across the business producing custom apps, workflows, dashboards, sites and chatbots, taking the pressure of busy central software development teams. We also think we will see advances in power user adoption of Syntex to build intelligent document management approaches, and even the use of the Dataverse to support a consistent data management approach. This is down to combination of all these tools’ ease of use and high productivity pay backs.

6. Savvy teams focus on ACM to achieve agility in the digital workplace

The world has proved to be a pretty volatile place in the past few years, and digital workplaces need to be flexible to meet ever evolving needs. Many digital workplace teams realise the importance of agility, being able to respond promptly to the demands of employees, teams and organisations. Agility is achieved in several different ways including following (or borrowing from) Agile methodologies for delivery, setting up mechanisms to test tools with users, leveraging the scalability of cloud platforms like Microsoft 365 and so on.

But achieving agility is also dependent on having highly effective approaches to Adoption and Change Management (ACM), and being able to launch and support tools quickly to encourage their best use. In 2023 with an increasingly complex digital workplace and where Microsoft continues to launch feature after feature, those teams with effective approaches to ACM are going to be the ones who can achieve the desired agility across the digital workplace. The relentless pace of change in the digital workplace seems likely to be a trend for 2023; organisations who can navigate this are the going to be those who can successfully apply ACM.

7. The lines between SharePoint, Teams and other 365 tools starts to blur

As internal communicators, intranet professionals or digital workplace teams, we tend to think in terms of separate channels, products, tools and applications, and the processes that go into managing each. Of course for end users, the distinction between them all is far less clear and is arguably getting fuzzier due to integrations between applications; where an intranet starts and ends, for example, is not something that end users think about.

As Microsoft continues to make it easier to embed different elements of the 365 platform with each other, the lines between different applications are becoming even fuzzier. In particular, Microsoft Viva Connections is allowing SharePoint content to be viewed within Teams, but it’s also allowing elements of Viva Connections to be viewed in SharePoint. Similarly, Viva Engage means Yammer is now being accessed through Teams. Moreover, the evolution of a series of Teams apps means other system content is being viewed and interacted with through Teams.

Overall, the lines between all these systems are blurring. Teams, SharePoint and even Outlook are all arguably windows into an integrated digital ecosystem – and in 2023 we can expect these lines to get even fuzzier, as content and features from one 365 tool appears in or is accessed through another.

8. AI starts to move into the DWP with content generation

On the wider internet, AI services that produce content based on simple instructions have started to proliferate and are becoming increasingly sophisticated. You can create images, rewrite paragraphs, write whole articles (with varying degrees of success) and now even produce videos with very lifelike avatars reading out the text submitted. This content that is being created outside the digital workplace has obvious uses within it, for example avatars reading text could be used to support digital learning.

In 2023 we think AI-powered content creation might start to move in the digital workplace. Content creation is often time-consuming for local content owners and not always within their skillset or comfort zone, and these tools are an attractive option, particularly for image and video creation. However, we think there needs to be strict governance in place to determine usage and in particular, using AI to generate text (outside translation) is a difficult area that may internal communicators will object to. In the longer term, it will also be interesting to see how AI-powered content generation influences the evolution of digital workplace tools. We’re already seeing tools auto-tagging content, and making editorial suggestions; using AI to actually write content does not feel so far away.

9. Intranet teams move away from full in-a-box solutions

SharePoint Online, Microsoft Teams and Microsoft Viva have all been rapidly evolving to support intranet and “intranet-like” capabilities, straight out of the box. This is empowering more teams to produce complex enterprise intranets and employee portals, using mainly their Microsoft 365 subscription, something that would have been very difficult to achieve even a couple of years back. However, even with this approach, there are still some gaps to fill.

In 2022 we saw more teams swing away from purchasing “intranet-in-a-box” software to plug the gaps in intranet functionality inherent in SharePoint out of the box. Instead, they are taking a more granular approach, and focusing more on purchasing specific apps and web parts, or carrying out limited customisation to build a single web part.

We think this trend will become even more prevalent in 2023 and there will be more providers focusing on solutions that support this more targeted and granular approach, creating a full-featured SharePoint intranet without the need to buy a whole additional platform. For example, our Lightspeed product provides all the additional web parts you need to achieve an enterprise SharePoint intranet, plugging the main gaps in just using native SharePoint, and providing a more cost-effective approach to building an intranet. This is not to say that purchasing an in-a-box product like LiveTiles intranet can still sometimes be the best option, depending on your needs.

10. Digital workplace teams make all the difference

With hybrid and remote working now normalised, the digital workplace team has never been more important. Digital workplace, intranet and Microsoft 365 professionals don’t always get the credit they deserve, although they work incredibly hard behind the scenes and contribute hugely to the success of every employee’s working day.

2023 will be another year when digital workplace teams make all the difference. The combination of skills, experience, dexterity and passion means high performing teams can achieve incredible things with tangible results. Here at Content Formula, we love working with our great set of clients, and we’re looking forward to more projects in 2023.

Happy new year

That’s our round-up of the trends we think we’ll see in 2023. Do you agree with us? Is there anything we’ve missed out? If you’d like to discuss your digital workplace or Microsoft 365 strategy and roadmap for 2023, or a specific project, then get in touch. And of course, we wish you all a healthy and happy new year.

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