The information architecture, how people navigate through the structure of your intranet, and how topics relate to one another, can make or break the usability of your intranet. By involving end-users in group and individual exercises you can discover what will work for people, and so meet users’ expectations with more intuitive navigation menus.
We involve end users in the very early stages of the intranet project, because it’s vital that the intranet supports people’s work and meets their actual needs. We never ask “what should be on the intranet” – rather, we work to understand common and important tasks, what currently frustrates people, and what could improve productivity and satisfaction.
At the start of most intranet projects, we need to find out more about the business and the things people want to fix and the challenges they face. But also, we need to get ‘buy-in’ from stakeholders across the business. We start with a discovery workshop with those stakeholders.
Corporate websites are meticulously designed to evoke trust, retain attention, and to be easy to use. Intranets often lag behind such attention to detail.
It’s extremely common for a client to request that users should not have to scroll to see any content on their pages. But vertical scrolling can be a boon for good site design and usability.
It’s an almost universal requirement for corporate intranets to post organisational charts, but it can be pretty time consuming to maintain, especially if there are regular staff changes. In this article we suggest a few solutions available that can streamline this process.
A common problem with intranet content is that it is often out of date or, just as importantly, it is perceived as being out of date by users. Keeping all that content up to date can be a challenge, especially if the intranet is low down on the list of responsibilities for content owners.