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Legal & General is a multinational financial services company offering insurance, asset management and other services. With a strong heritage and brand, the company has a complex structure and a diverse workforce.
Sector: Financial services
Location: UK / global
With the enhanced opportunities to communicate and collaborate through the roll-out of Microsoft 365 and Microsoft Teams, the old Legal & General intranet felt increasingly out of step with the new digital workplace. It’s outdated and inconsistent interfaces were sometimes confusing, and content was not always up to date.
Employees wanted a single place to go to be able to access the wider digital workplace, not only the new 365 tools but also non-Microsoft systems like SuccessFactors.
When Content Formula carried out user research to help support Legal & General’s digital workplace journey, one of the recommendations was to launch a new intranet. Content Formula was re-engaged to support the implementation of a new LiveTiles (formerly known as Wizdom) intranet.
Content Formula worked in partnership with an engaged project team, helping with various aspects of the implementation, including working with other third parties in the design phase, advising on technical aspects, training site owners, running a stakeholders workshop and even offering content and editorial support.