How Wizdom Help & Training portal can make your life as an intranet owner easier

If your work includes being responsible for the intranet in your organization, you most likely are a trained multitasker with a myriad of tasks to look after. Delivering relevant corporate news, communicating internal campaigns, announcing and managing company events, providing proper tools and spaces for collaboration, ensuring compliance, keeping content relevant and up to date, managing digital workflows, offering relevant digital tools and fighting artificial robots. Well maybe not that last point, but you get the picture.

1. Help your editors and administrators understand SharePoint

SharePoint is a world of its own. Working with sites, pages, web parts, and content in SharePoint is something editors need to learn before they are ready to publish content. The Help & Training portal includes a section on this subject that introduces basic principles of SharePoint. Let your intranet editors follow tutorials to learn how to check in and out, create pages, and add and edit web parts. Let administrators dive into subjects like SharePoint search and navigation.

2. Stay up to date with your SharePoint knowledge

To call SharePoint ever evolving is probably an understatement. Not least with the latest release of SharePoints modern experiences theres a lot of new stuff you need to learn if youre working with an intranet based on this technology. Thats why weve made sure to always provide you guides on how editors and administrators can work with even the newest features of modern SharePoint. Trust us, we use the guides too.

3. Tutorials to all Wizdom functionality

Wizdom is a rich product that includes over 50 different modules for your intranet. Weve got everything! Even a module so you can see what your delightful canteen is serving up for lunch. This time around, we actually have a good canteen menu, which sometimes gives us vegetarian dishes and not just boiled cauliflowers. Back to intranets. Each module has its own function and configurations settings. In the Wizdom Help & Training portal you can find tutorials and video guides galore, introducing all the Wizdom modules and how users, editors, and admins can use and configure them for the optimal use on your intranet. And not mess up the entire system. You dont want to be giving Tom from management access to the internal communications. He might find out all the money youre spending on social media. Tom is old fashioned and doesnt believe in modern technology. Its all about the numbers with him.

4. Become Wizdom certified with on-demand training

Thats right, you can be Wizdom certified. Not only will you receive a certificate, you can also add the certification to your LinkedIn profile. Who doesnt love a certificate. We do! Now for the more interesting stuff. In the portal, you have exclusive access to our online on-demand courses providing intranet content creators, editors, and administrators convenient access to learning. The course material is covered in video as well as text and course participants can choose to complete a test to have a certification to feature internally or, as mentioned, pop it on their LinkedIn profile.

5. Get help & tips just for you working with a Wizdom intranet

It doesnt happen often, but sometimes it does … editors and administrators experiencing issues when working in Wizdom and SharePoint. Modern technology is great, but it doesnt always work. Glitches, artificial robots taking over the earth, power shortages and messy code just cant be stopped at times. Often you can find help in the Help & Training portal. Well, not for the robots, but for Wizdom product related queries, obviously. We write articles addressing common issues, helping you to solve them right there.

6. Keep updated about all new features coming to Wizdom

Every month there is a new release of Wizdom. We like to keep everything fresh and add all the bits suggested by our customers and partners. With Wizdom, Christmas comes every month. And with that comes a bunch of new features available for you as an intranet owner. Never miss a thing with our blog posts and videos highlighting what you can now offer users on your intranet.

7. On-demand resources to fully know your intranet platform

Its all there for you, when you need it, where you need it and especially when you dont think you need it. With the Help & Training portal, you can find help and inspiration to help you solve issues (not about robots taking over the earth, but weve already talked about that )and understand and develop your intranet at your own pace. And its all customized to you as the person responsible for the platform and with an intranet based on Wizdom.

Feel free to get in contact to learn more and see how we can help you optimize and streamline your intranet processes. Wed love to help with fighting the artificial robots and their push for world domination, but were a bit too friendly for that and would like to instead, offer them an intranet solution so their world conquering can remain nice and organized.

The original article was published here

What piqued our interest at #IntranetNow

The annual Intranet Now conference took place on Friday 30th September 2016 in London. Run by our very own Wedge Black (@Wedge) and Brian Lamb (@blamb) and sponsored by Content Formula, Intranet Now is in its third year. It’s a great show with some really inspirational speakers and a down-to-earth but passionate crowd. Here are some tweets by us and by others that we thought you might find interesting.

Making life easy for your intranet content contributors

In our eighth video, Joe argues that publishing content should be as pleasant as browsing content on a well designed intranet. Subscribe to our YouTube channel for more.

Joe Perry, Technical Manager
+ 44 20 7471 8500 | [email protected] | LinkedIn

We don’t just design and build intranets, we also run them.

We have a number of clients who rely on us for the day-to-day management of their intranet; this is not just technical work, but also content planning, publishing, and design.

This means that we have intranet managers and content editors who are not developers.

Just like our clients they need administration interfaces that make publishing information as easy and as fast as possible.

We involve these team members in every project to help us make better choices about how our intranets will be managed. We don’t want our clients to be in a situation where they need a developer every time they want to make a simple change.

This is especially important when an intranet has many content owners and contributors, often across many countries. Things need to be designed so that they’re not only efficient, but also intuitive, and require little or no training.

This is an important tip for anyone designing an intranet; when you think about your users, don’t forget about your administrators and your contributors.

View Joe’s previous video: SharePoint — out-of-the-box and customisation.
Browse all ‘intranet planning’ videos.
Subscribe to our YouTube channel.

SharePoint user adoption tactics

Planning meetingLaunch of any new system or process can be a huge effort, as we discussed in our previous article about big bang intranet launches. Once youve launched SharePoint intranet, youre bound to see a lot of people trying to figure out how to make best use of its many features. These high levels of attention wont last.

The curious but conservative will return to previous systems, like email, and the interested but untrained will find their every task and interaction with SharePoint to be frustrating.

SharePoint roll out isnt about the technology, or the new features; its about change, communications, engagement, and new ways of working. It is, succinctly, about people, and your organisations goals.

Lets take a look at some adoption tactics you can use to make your SharePoint roll-out a success.

Adoption tactics

Review these practical ideas and decide which match your needs.

User research

Nobody should design and build any kind of platform or service without diving into the user experience and doing copious user research.

But beyond the incredible value of such research, you can also treat every interaction with colleagues as an engagement activity. Every survey, every interview, every real-life or online exercise is an opportunity to explain the vision for and how SharePoint will meet peoples needs.

Someone who has been involved with research is likely to feel more enthusiastic about the intranet, and talk about the research with colleagues, helping to create further awareness.

Stakeholder mapping

There are different kinds of stakeholders not every stakeholder is a decision maker. That said, you should still understand the needs and expectations of stakeholders. This could be about creating accurate personas and / or developing use case narratives that show what your colleagues do in their work, and what they need from your collaboration platform.

Many developers and UX practitioners write their stakeholder mapping notes privately, because such notes may contain personal observations about specific individuals. Stakeholder mapping can include logging an individual stakeholders attitude regarding the vision and purpose of your SharePoint implementation, so that you can adapt your approach when asking them for support. These kinds of notes are the dirty secret of stakeholder management.

The sponsor show and tell sessions

Assuming you have a sponsor from the leadership team (perhaps the HR director, rather than the IT director or CIO) youll want to involve them in your pre and post-launch communications.

Rather than only relying on intranet articles and newsletters from them, consider running several show n tell sessions around your organisation, inviting stakeholders and end-users from different departments, and ensuring invitees know the sponsor will be present.

Authors, contributors, content and site owners

Even if your intranet governance is heavily centralised, you will still need competent site owners for the many collaboration Team Sites and even for Yammer Groups maybe.

If your governance model is collaborative or decentralised, then you may well have hundreds of authorised contributors. Be clear about who owns what on the intranet and provide support to owners and contributors by publsihing guides, tips, and examples of good practice. Explain roles and responsibilities, and provide regular training sessions through the year.


Finding, engaging, and training authors and site owners should not be seen as an onerous process to get through as quickly as possible, but as an opportunity to build on-going relationships. Rather than automate the process (providing online guides etc.), have such contributors develop their skills and knowledge within a dedicated Team Site. Youre now a community manager, able to support peer-to-peer learning, and you can communicate progress and changes effectively. Use SharePoint and Yammer to engage your contributors; dont revert to email.

Share progress

Run a pre- and post-launch blog, to keep everyone involved and interested. Blog articles can show progress, share challenges, and explain how and why tough decisions were made. Your SharePoint project is not a secret its a business led improvement programme, and progress should be shared.

Your network of contributors should be kept in the loop and completely involved with your launch communications.


Hold workshops across your organisation for contributors and champions. Ostensibly, its about classroom training, but in the early stages its about engagement and explaining the vision and purpose of the intranet, and presenting how features will work.

Training for site owners and content contributors

First theres the governance and administration of team sites, and all the buttons, processes, workflows, and configuration that SharePoint needs.

Then theres how best to use the functionality of SharePoint and how to write material that suits readers.

Many people will feel more confident once theyve had some real-life mentoring or training, even if you provide how to guides online. Content owners and contributors may well need training in order to become competent.

Manage the community

Have a central person for contributors to contact. If youre the sole intranet manager, this may well be you! As a community manager (supporting contributors) youll want to be available for any query. Help contributors rely on their dedicated Team Site or Yammer Group dont simply respond to emails, but take questions and answer them online, so that everyone benefits and can continue the discussion.

Offline comms

Naturally enough, a great deal of intranet news is communicated via the intranet. But to reach field workers, engineers, and customer service people, various channels are needed.

Consider print materials and desk drops explain key benefits, and how to contact the comms team / the intranet manager. Consider mouse mats and pens if appropriate to your org culture; some people see squeezy stress-relievers as gimmicky, others appreciate the token of a tiny box of chocs.

Identify resistance

Focus your initial engagement efforts on the people who are unsure of the benefits of new ways of working, but open to getting involved. Dont (yet) engage those who appear to be dead set against change or anything social or online. Embrace early adopters, but work closely with those who are ready for SharePoint but unsure where to start.

Once youve gained a critical mass of users, it will then be time to develop tactics to reach sceptics, ultra-conservatives, and general laggards.

On-going training

Dont only provide classroom and online training at launch; new people will join your organisation and your community of contributors. As new starters come in, arrange for the right level of SharePoint training as soon as their account has been set up. Consider putting links to intranet training and support materials in a prominent place weve come across some intranets where they opt to put it as a primary item on the main navbar.

Dont turn every feature on

Its tempting to launch with a big bang, showcasing every feature, every whistle, every bell. SharePoint is a big system; beyond the home page and department team sites, theres a lot going on. While youve spent six months planning and learning, many of your colleagues will feel overwhelmed by all the features of SharePoint 2013 or SharePoint Online.

Seeing as every feature should meet a business need, ensure the functionality you launch with matches your stakeholder expectations, and that end-users have been briefed and involved with the design of any new ways of working.

If a feature isnt absolutely needed at launch, consider only turning it on a few weeks later. This drip feed of functionality will demonstrate that youre continuously improving the intranet and in control of the roll out. Many organisations launch SharePoint with Yammer, but you can roll out and integrate Yammer later.


Whenever you enable a new feature, be sure to communicate its purpose and how people might use it. Over months, share tips and examples of how colleagues are using SharePoint features, highlighting the end result.

SharePoint isnt one single thing people experience it differently depending on their role and needs. Highlight the functionality and the many different use cases throughout the year, encourage questions, and dont be afraid to repeat messages over time.

Leader boards

Publish details and stats about the most read articles each month. Perhaps split the leader board up to show reference articles and blog articles separately. Departments should be interested in what material people are making use of, and individual bloggers will be pleased to see their work is appreciated. (Blogs are a great way to share expertise, and guidance for the many systems and processes your organisation uses).

Beyond leader boards, share relevant stats with your community of contributors.


What tactics have you used to support your adoption strategy?

Whether youre a proponent of Kotters approach to change, or a fan of the Kubler-Ross change curve, the Rogers technology adoption lifecycle, or Downes and Nunes shark fin model, youll want to have a pre, post, and on-going adoption strategy.

What tactics have you used to support adoption? What should be on this list? Please let us know in the comments section.

Photo credit: Montgomery County Planning

Keep your intranet up-to-date with Dashboards

A common problem with intranet content is that it is often out of date or, just as importantly, it is perceived as being out of date by users. Keeping all that content up to date can be a challenge, especially if the intranet is low down on the list of responsibilities for content owners.

A good way to keep your intranet current and relevant is to focus on key information and brevity. Intranet dashboards are supportive of this approach as they display only top level information, usually in a graphical format that makes it quicker for both the audience to digest and the content owners to share.

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