Content Formula

Managed services and support

Solutions / Intranets /

Managed services and support.

Rest assured that your technology is in safe hands with our comprehensive and pro-active managed service and support package.

We know you want peace of mind. You want to know that your intranet is always fully operational and available. And you want this with minimum hassle so you can focus on what is most important to you: building and enhancing the business value that your intranet is designed to deliver.

At Content Formula, we can help you with that peace of mind. We have a mature and developed technical support service manned by expert consultants who understand Microsoft 365 inside and out.

But that's not all...

We also want to help you with the business value piece too. That's why our managed services offering includes strategic, user adoption and training services to help you evolve your intranet and maximise the ROI on your investment.

What’s more, our plan gives you access to discounted products and services, so you’ll get help with both sides of the ROI equation.

Tailored to your needs.

We’ll work with you to understand, develop and execute the technical support plan for your intranet. You will be assigned an Account Manager who will be your main point of contact. They’ll be there to oversee support delivery and manage all aspects of your service.​

Included within your service, you’ll receive: recommendations for new features, adoption consultancy, training and advice on which emerging Microsoft 365 technologies could improve your business.​


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Fast response technical support

​ Our SLA-based technical support services, with helpdesk and escalation procedures, are designed to ensure your intranet is always up and working at its optimum.


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Microsoft 365 optimisation and strategy

​ As your Microsoft 365 experts, we help you maximise the value of your Microsoft investment with advice on the latest 365 tech, user adoption consulting and training.​


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Discounted products and services

As a valued customer, we provide you with discounts that mean you get our best rates on our development services and our Xoralia and Lightspeed 365 products.​

Fast response technical support...

Our fast-response technical support is designed to give you peace of mind and keep your systems up and running.

Microsoft 365 optimisation and strategy...

Microsoft Modern Workplace solutions form the foundation for most intranets and digital workplace systems used within organisations.

The full capability and potential value that Microsoft 365 offers is extensive and constantly evolving. However, it is often the case that only a fraction of functionality and features are utilised within an organisation…

At Content Formula, we are proud to be a leading Microsoft 365 partner with a fully certified technical consultancy team. This enables us to provide market-leading consultancy, UX and development services on technologies such as SharePoint, Microsoft 365, Microsoft Search, Teams, Azure and Power Platform.

As part of our managed services and support offering, our team will help you maximise the value of your investment be it through user adoption services, training or advice on how to capitalise on the latest Microsoft 365 technology.

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