How to use SharePoint communication sites

Sharepoint’s communication sites are one of the platform’s most-used templates, and have become a key part of the digital communications landscape in many organisations. It’s not uncommon for there to be hundreds of communication sites across any SharePoint tenant. An intranet may also lean heavily on communication sites, and Microsoft Viva Connections will allow communication sites to be surfaced through Microsoft Teams.

In this post, we’re going to explore SharePoint communication sites in more detail, along with their key features, the benefits you can generate from using them and more.

What is a SharePoint communication site?

A communication site is a modern SharePoint template that is designed to help people communicate to wider groups about their project, group, team or topic. Microsoft themselves say a communication site is there to “inform readers – primarily for them to read, not create”.

What are the main features of a communication site?

A communication site is made up of a main home page and a number of different pages branching off from it, as well as potential additional elements like a document library. Each page is made up of web parts, all of which are effectively different features that you can arrange on the page.

A default communication site home page has a number of standard web parts, but you can easily add new ones – the communication site template is just the starting point for whatever you want to build. There is a huge variety of different web parts available straight out of the box, so your site can be highly versatile.

There are too many web parts to describe them all in detail here, but there are some common parts and components which are usually found on communication sites.

News

Communication sites are about communication! At the centre of this is the News web part, keeping your audience up to speed with what is going on. The News web part is attractive and easy for publishers to use, so can help support a decentralised publishing model.

Hero area

The Hero web part sits at the top of a communication site, providing focus and some visual interest to the page. Typically, this features five tiles of attractive images (which can be added by the site owner), with each tile linking to pages, documents, news items and more.

Pages

A communication site will consist of a number of different pages with varying purposes, including conveying reference information or engaging your audience, among others. Each page can contain further web parts.

Document library

Many use SharePoint for its document libraries, and your site will likely include a library of any documents that need to be shared for reference. You can use different web parts such as Highlighted Content to link to and highlight documents, and even embed a document using the File Viewer web part so it can be viewed within a page. The Recent documents web part can also display recently added documents.

SharePoint list

SharePoint lists are one of the most powerful elements of SharePoint, and are an excellent way to store information and data which is often referred to but frequently changes; the list provides one source of truth. SharePoint lists can be formatted in different ways and even be involved in workflow. You can embed a List web part in your communication site that could display reference information like a list of first aiders, approved suppliers or office locations, for example.

Quick links

Linking to essential sites, documents, apps and websites is always very useful, and the Quick links web part allows you to add frequently-used links to your communication site.

People

The People web part means you can display a summary of key contacts, and links to their profiles. It can be used to introduce a team, display a page contact, show who the leaders of a function are and more.

Events and group calendar

You can use the Events web site to promote upcoming events, while a Group calendar does just what it sounds like – displays events, milestones and other dates such as upcoming national holidays.

Deploying a different communication site template

When you create a communication site, you can choose from a number of communication site templates geared towards different use cases. Each have slightly varying designs and default web parts. At the time of writing, the following templates are available:

  • Topic (the default communication site template)
  • Crisis management
  • Department
  • Leadership connection
  • Learning central
  • New employee onboarding
  • Volunteer centre
  • Showcase
  • Blank (a blank site with no web parts).

Additionally, you can see a number of different designs for your communication site through Microsoft’s SharePoint look book where you can get inspiration for multiple use cases, and then actually deploy the template that catches your eye.

What can I use a communication site for?

A communication site has lots of use cases for businesses – here are some of the most typical ones.

Digital employee communication from a function, division, location or team

Communication sites are a great way to distribute news and provide updates to the rest of the organisation from individual divisions, teams, functions or other groups. This facilitates a flow of “local” employee communications throughout an organisation without necessarily involving the busy internal communications team who might prefer to focus on messaging from the centre.

Information on a topic

Communication sites provide a great opportunity to disseminate comprehensive information and resources on specific topics. This “information hub” or “one stop shop” approach could cover a topic such as wellbeing, a client team, a project or a process.

A portal for a particular group

A communication site can also be a great information resource aimed at a particular group of employees. For example, it could provide a hub for new starters, with information, checklists and even welcome videos to help them settle into their new role.

Acting as a hub for senior leaders

The “Leadership connection” communication site templates created by Microsoft acts as a place for leaders to interact with employees. This is a good use case for a communication site, fostering transparency and dialogue, providing opportunities for leaders to be more visible and collating feedback directly from employees. There is also the potential to embed a Yammer community for further conversations.

Learning resource

A communication site is also a good place to collect learning resources, such as advice on how to use Microsoft 365 or guides to help your intranet publishers.

Intranet building blocks

A SharePoint intranet, either using SharePoint straight out of the box or in conjunction with an “in a box” product like LiveTiles, can act as the foundation of your intranet, with each communication site consolidating “microsites” relating to different regions, functions, departments and even topics like wellbeing.

SharePoint home site

A communication site can be turned into your SharePoint home site, which might equate to your intranet home page (and could actually be that) and will act as employees’ default starting point, as well as defining some of the default settings for other communication sites. It can also power Viva Connections, which requires a home site to be enabled. Note that currently, only one home site can be declared per SharePoint tenant.

SharePoint communication site or SharePoint Team site?

A question we’re often asked is whether it’s best to use a SharePoint communication site or team site. This rather depends on what you are going to use the individual site for, but as a rule, communication sites are better for when you are communicating with a larger audience – potentially the entire organisation – while a team site is designed to serve the needs of a particular team or group who are working together.

For example, let’s say I’m the finance department in a company. We might set up a communication site to provide information about what we do and keep employees up to date about finance topics and related financial procedures. But we’d use a team site just for the people in the finance department to help track and co-ordinate our work, share documents and so on.

A similar argument applies if you are using a Microsoft Teams space rather than a SharePoint team site; unlike a SharePoint communication site, Microsoft Teams is utilised more for internal team collaboration and communication across a distinct group. In an old analogy often cited in the intranet world, a communication site is used for your shop window content, while your SharePoint team site or Microsoft Teams space is more like the stock room or staff room.

Need advice on using SharePoint communication sites? Get in touch!

SharePoint communication sites are highly versatile, and can be used for a variety of communication needs. They are an important part of any SharePoint or Microsoft 365 digital workplace. Need help or advice on getting the best out of your SharePoint communication sites? Then get in touch!

What is business process automation and how can it benefit my business?

Automation is an attractive option for businesses which want to drive efficiency and improve their processes. It can even be a focus for digital transformation. But what exactly is business process automation, and what benefits can it bring? Furthermore, which business processes can actually be automated?

In this article, we’re going to take a deep dive into business process automation and answer some of the key questions that often arise.

What is business process automation?

Business process automation can be defined as using technology to automate one or more steps within a process that previously had to be done manually or were reliant on human intervention. This automation leads to greater efficiency and scalability. Business process automation can be applied to very simple processes with limited steps, as well as far more complex, multi-step processes.

A common theme in simpler business process automation is “robot process automation (RPA)” – automation of very simple, repetitive tasks and workflows. Platforms like Microsoft 365 and Nintex help to introduce RPA at scale. Meanwhile, at the other end of the scale, intelligent process automation might use artificial intelligence (AI) or machine learning (ML) to automate more complex processes.


How can business process automation benefit my business?

Business process automation can have a significant positive impact. Let’s explore some of the key benefits.

Increase productivity

Business process automation ultimately helps to drive productivity by reducing the time employees need to spend on simple, repetitive tasks. This time can then be redirected to more meaningful and value-added activities, supporting an increase in productivity and helping everyone optimise their time.

Reduce costs

Automation can also reduce the resourcing required to carry out unnecessary manual tasks, supporting a reduction in costs.

Increase speed of process completion

When you automate simple tasks within a process, you reduce the potential for bottlenecks and delays in that process. For example, you no longer have to wait for people to manually complete a step. This often leads to quicker process and task completion. For example, if a request to unlock a company mobile phone is either partly or wholly automated, an employee doesn’t have to wait for the help desk to complete the request.

Reduce employee frustration

Having to complete mindless, repetitive tasks can be frustrating for employees who would rather be getting on with more interesting things. Automation can help reduce this frustration, improving employee experience in the process.

Support customer service

Automating business processes that involve customers usually means they are carried out faster, helping promote better customer service. For example, a customer requesting documentation on products and services can have them automatically sent out.

Support data accuracy and reduce risks

Automation can often involve adding or updating data automatically across multiple systems, supporting better data accuracy and reducing the risk of mistakes occurring. Manual data entry inevitably leads to errors and missed steps, while automation greatly reduces inaccuracies and supports better overall data integrity.

Trigger process redesign

When you automate steps in a business process, it often increases the possibilities around what you can do to improve that process, or stimulates ideas for redesigning it altogether. Process owners can see new ways of doing things, allowing business process automation to inspire wider and more far-reaching process design. For example, automation processes which were previously completely internal could now directly involve customers.

Scale processes

Automation means it is far easier to scale a process that previously required greater human intervention.

Standardisation of processes

Businesses usually want to standardise processes to drive efficiency, support compliance and ensure standards are met. Business process automation can help ensure a process is standardised across the enterprise, being applied across all locations and regions in a large global company, for example.

Better compliance

The digital steps carried out in an automated process can all be instantly recorded, thus ensuring you have data to show compliance. This can help with your compliance reporting.

Support digital transformation and innovation

Delivering business process automation at scale is a game changer, the effects of which can be felt at an organisational level. When delivered across a swathe of both simple and complex business processes, automation can help support overall digital transformation not only by digitising particular processes, but also by illustrating the potential for automation, which is then applied to a wider set of activities. Automation tends to stimulate more automation as employees see what is possible, and can even drive innovation with new products and services.


Automation in the workplace: which business processes can I automate?

There is a wide variety of business processes which can be automated. Previously, we covered 25 business processes that can be automated using Microsoft 365 and the LiveTiles intranet platform, although it’s possible to use other solutions like Nintex too. Let’s look at some of the major areas where business process automation can add value.

1 Employee onboarding

Employee onboarding often encompasses a complex set of processes that involve setting up a new person in a variety of different systems and asking the employee to complete a stack of paperwork. Invariably, there are a lot of moving parts involving workflows across multiple functions with tight deadlines. Employee onboarding is a great use case for business automation, ensuring the new starter has a smooth experience, and that everything works in a streamlined and seamless way.

2 Marketing automation

Marketing automation is a good use case for business process automation, and can help support a great customer experience when you have a small, time-pressured marketing team. For example, marketing automation might automatically send a follow-up communication to someone who has interacted with your website showing responsiveness, or send tailored messages to support the sales funnel.

3 Basic IT and HR processes

Business process automation can support some basic IT and HR processes, such as ensuring a change in the HR system is triggered across different systems, addressing basic IT processes like requests for access to different systems or provisioning new collaboration sites. This automation helps support busy IT and HR helpdesk teams who can then focus on resolving more complex issues.

4 Content management

Content management involves multiple processes which are ripe for business process automation, including automated content reviews and relative workflow, archiving and deletion, the application of metadata to different content and documents and more.

5 Reminders and notifications

Reminders, notifications and approval workflow requests can happen across multiple systems. Keeping on top of these can be overwhelming, and doing so via email is often very inefficient with items getting missed. Business process automation to consolidate these into one aggregated experience can help users keep on top of their tasks and improve overall efficiency.

6 Functional and Line of Business processes

Different functions, teams and lines of business throughout your organisation will have a plethora of individual and specific business processes that they carry out. For example, in-house legal teams might be creating contracts at scale, engineers will be carrying out site inspections and sales and business development teams are building proposals for new prospects. All these processes may entail opportunities for automation that could instigate significant improvement.

7 Procurement

Procurement processes can be quite complex, frequently involving a variety of steps and a wide number of stakeholders to review potentially areas of risk. Consider a typical RFP process or performing due diligence on a new supplier, and the quantity of people and systems usually involved. Business process automation can help do some of the heavy lifting here, ultimately completing the processes more quickly and efficiently.


How Content Formula can help with business process automation

We often find business process automation to be a component of our digital projects which helps to bring rapid and tangible value for businesses. Generally, we help businesses in three ways.

Ascertaining what to automate

Stakeholders within your business often have a long list of what they would like to potentially automate, but teams don’t always know where to start, or can’t see where there are opportunities for automation. We help identify what you can automate and suggest priority areas, often through a discovery process.

Working out the technology solution for automation

We help to identify the best underlying solution to support your business process automation. Often, this is Microsoft 365 and the Power Platform, but we also work with Nintex.

Helping you implement automation

Finally, we help you implement automation, often on an ongoing basis to support continuous improvement. Our role can differ, either completing the technical configuration and development, or working with your IT function as technical advisors.

Need help with Business Process Automation? Get in touch! Business Process Automation is an exciting area that can bring real value to your business. Need any help or support with your automation programme? Then talk to us.

Introducing Hyperfish – How to improve your company Office365 profiles

We are very happy to introduce a new product from our partner Hyperfish into our SharePoint/Office 365 product portfolio. Hyperfish software helps bring your company directory to life by ensuring directory and profile information is always complete and up to date in Office 365 and the modern digital workplace. Hyperfish understands what’s missing or incorrect, and automatically starts a conversation with employees to collect and validate their information using AI and Bot technology.

Hyperfish improves Office 365 user experience and engagement, increase SharePoint user adoption and reduces IT workload.

Watch this video to learn more about Hyperfish.

If you are interested in Hyperfish product then get in touch.

SharePoint Modern vs Classic infographic

Recently, more and more of our customers are facing the SharePoint Modern dilemma: Should they adopt SharePoint Online’s new modern user interface and sacrifice control over the branding? Is Modern a mature enough product to roll out to thousands of employees across the globe? To help you understand the advantages and disadvantages of each approach, we created this infographic.

SharePoint Modern vs Classic infographic
SharePoint Modern vs Classic infographic

If you would like more info, read the eight things we love about SharePoint Modern pages.

 

Wizdom on Modern – latest release highlights (release 6.32)

Wizdom’s latest release has plenty of functionalities that bring the power, extensibility and branding of Wizdom to SharePoint’s Modern Pages Framework.

The following are now available in the easy-to-use Modern interface:

  • Corporate news
  • Noticeboard news
  • Page properties, governance, targeting etc.
  • Policies and procedures (including mandatory read)
  • Navigation
  • Branding controls

There’s more to come – Wizdom will be fully on Modern by the end of 2018. We are very excited by this latest release. Please watch the video to see some of the things that are now available. The video is technical in parts but demonstrates clearly that Wizdom is becoming fully integrated into Modern.

Wizdom Conference 2018 – Full event video

Ten more tips for driving adoption

Driving adoption of the intranet and related digital workplace tools is usually a preoccupation for the teams that manage them. Often the focus of adoption is to drive the number of employees visiting, engaging with and contributing to your intranet. While the numbers are important, adoption also needs to cover the ways your intranet adds value and drives success. It is better to have a smaller number of employees contributing to your intranet in a way which makes a real difference to improving a process, than a larger number contributing who add little value.

Tactics for adoption success

But how do intranet and Office 365 teams drive adoption? Unfortunately, there is no one magic ingredient or secret sauce which will guarantee your employees will use your digital channels in the way you want them to. Instead, a range of different tactics need to be deployed, and keep on being deployed. Driving adoption tends to be a gradual and ongoing effort.

We last looked at driving the adoption of SharePoint back in 2015. The tactics listed in that post including carrying out training, user research, stakeholder mapping and not turning on every feature are still relevant to intranets, collaboration platforms, Office 365 and other parts of the digital workplace.

There are several other tactics which weve seen our clients and other teams deploy to help drive adoption. Here are some of the most important.

Run a champions network

A consistently successful approach for driving intranet or digital workplace adoption is to use a network of voluntary champions who can help support users and be advocates for the intranet throughout your organisation. Often a recommendation from a trusted peer and the benefits explained within a frame of reference for specific teams, roles and locations can be a powerful driver of adoption. For small central teams wanting to stay close to their users, leveraging the enthusiasm an energy of local champions really does reap dividends.

Ensure there is ongoing visible involvement from senior management

While bottom-up communication is important, so is top-down support. It always pays to have senior management support for your intranet as this endorsement shows the intranet is a management priority. Whats even better is having ongoing visible involvement from senior leaders by featuring in news, appearing in videos, creating blogs, commenting on items and in discussions and responding to feedback. This particularly encourages behaviour from other managers to follow suit and use the intranet for communication and collaboration, and that in turn encourages other employees to contribute. Its another way to continue to drive adoption.

Integrate other tools

Intranets help employees get things done and can be an essential front door to the wider portfolios of applications in use in the digital workplace. Many intranets are now powered by Office 365 and by integrating tools such as Skype for Business, Yammer or Teams directly into the intranet experience they can help to drive adoption of the intranet and the related tools. Its far easier for employees to have just one place to go, where theyll want to return.

Establish mobile access for employees not in the office

Many intranets now have great mobile access out of the box. For example, the Wizdom intranet renders perfectly onto mobile devices. Mobile is a great way for staff not based in offices and who dont have easy access to a desktop to view your intranet. With the right BYOD and security policies in place its also possible for employees to access the intranet on their own personal device. For example, in retail or manufacturing companies this can help extend the intranet or digital workplace to all employees.

Launch with a splash

How you launch your intranet will depend on the culture of your organisation. Intranet-branded cupcakes on every desk, flash-mob dancing or even branded lifts are just some of the tactics intranet teams have deployed to create some buzz around the intranet. Many organisations go for a more straightforward approach and have a welcome video from the CEO. Whatever method you choose to launch your intranet it pays to make some noise and launch with a splash. Its a natural time to drive some curiosity among employees, get interest from senior stakeholders and can help carry some momentum for ongoing adoption efforts.

Promote as part of the onboarding process

Most companies have a process for onboarding new employees with checklists to complete, training to undertake and perhaps even a formal induction day. Involving the intranet in the onboarding process is a great way to not only help new employees have a smooth welcome but also to show them the value of the intranet from the moment they join. This can either involve a light introduction to the intranet or them utilising it in the onboarding process itself. An early positive experience with the intranet should help drive adoption, particularly in companies where there is high employee turnover.

Formalise community management

Community management is essential for a successful social intranet or collaboration platform. Community managers provide support, training, moderation, group development, content and more for individuals communities and sites. They drive adoption on the ground. It really helps to formalise community management within your organisation through clear descriptions of roles and associated skills, training and even a formal certification programme.

Gather user feedback (and then act on it)

What do users think of your intranet? Too often teams only find this out when they are planning for a new platform. Having an ongoing programme of user feedback is a good way to get insights into improvements you can make which should drive more usage. It also helps to drive trust with users. Some teams do carry out an annual user survey, but it also helps to have ongoing feedback too, with a form for users to provide comments via the intranet itself.  You can also use polls, a discussion group or a regular user group meeting to gather observations and opinions as you go. Its also imperative to act on the feedback, otherwise you can create a negative impression.

Continually improve

Continual improvement is as much of a mindset as it is about putting it into practice. If an intranet team is committed to continually improving their intranet this should be noticed by your users and in turn this should drive adoption. There are many ways to continually improve but often it is about having a steady schedule of improvements, new features and content areas throughout the year. Its also about using analytics to identify where things need fixing and what works well, and taking the necessary actions. Its also about taking on board user feedback and being willing to experiment.

Use imagery in your intranet

A very text heavy intranet can be unappealing for users and that can impact adoption. Using imagery can help lift an intranet, make it more user-friendly and attractive, and that makes visitors want to return. This is an area where you can experiment to see what works but beware of adding cheesy stock imagery to your intranet that can even backfire!

The battle for adoption never stops

Driving adoption is an ongoing effort. Theres no real rest for intranet teams although its good to be busy! Taking a holistic approach to driving adoption is best which covers everything from using champions to engaging senior leaders to adding new features to providing a great user experience.  Combining a great intranet with change management efforts and a continual improvement ethic is the ticket to success.

Why your intranet must budget for change management

Intranets now have a powerful set of capabilities and apps, from internal communications to collaboration to forms and workflow to being fully optimised for mobile devices. Indeed, some are morphing into digital workplaces, becoming the starting point of the working day for employees.

However, despite the powerful features of your intranet, it does not necessarily guarantee adoption from users. And without adoption, your intranet might as well not exist!

The intranet adoption conundrum

Adoption is often a conundrum for intranet teams. As an intranet consultancy, its something we get asked about all the time.

Despite the best efforts of teams, employees seem hooked on repeating old habits, such as using email for everything.

One critical point is that, in most cases, using the intranet and the related tools is not mandatory. There are other options for employees. So instead of using collaborative spaces or social tools, employees prove resistant to change and revert to the ubiquitous email. However good your intranet is, the idea of build it and they shall come has long been discredited.

Another key reason is that employees are constantly bombarded by messages and information, and thats on top of them being fantastically busy with their everyday activities. It can be challenging to get their attention and let them know about the intranet or social tools they should be using.

Plan for change management

For the best chance of good intranet adoption, you need to plan for adequate change management. Change management is likely to feature marketing and communications, training and support and initiatives to drive engagement. Generally, it will need to be targeted to specific groups and it will need to be ongoing.

Typical change management tactics for intranet and digital workplace projects include:

  • Traditional written communications, often via the intranet itself
  • An engaging launch campaign with teaser videos, events, competitions and roadshows
  • Endorsement from senior leaders
  • Self-service resources including how-to videos, user guides and e-learning
  • A support community to answer questions and give advice
  • Targeted training for super-users, content owners and community managers
  • Use of an advocate or champions network and their continuing engagement to drive use via peer recommendations
  • A train the trainer programme

In addition there may be behind-the-scenes stakeholder management, possibly a programme of improvements released iteratively and, of course, a highly useful site!

Youll need budget!

All of this takes time and resources to deliver adequately. Although you can leverage the (free) energy and enthusiasm of local champions, theres a limit to what you achieve without any spend. Youll still need to support and train them, produce resources, get your message across to users and even travel to remote offices.

If youre not budgeting for change management as an integral part of your intranet project then youre missing a trick. A good approach is to do this upfront, presented together with any development, product, IT and design costs. Indeed, weve seen some projects which have budgeted most of the project costs to change management.

Also with the opportunities for lower costs delivered by an intranet-in-a-box solution, presenting additional change management costs can be more palatable for stakeholders.

Heres some reasons why you should budget up-front for change management.

There may not be budget for business-as-usual

Traditionally when a project is considered finished and goes into business as usual there is either little budget left or investment can get cut. Budgeting for a period of ongoing change management can reduce the chance of that happening.

Change management starts during the project phase

Change management effort starts during the project phase, not just around launch time. When you involve employees to provide input, give feedback and test your new intranet, youre helping to drive a sense of ownership and creating advocates for the new platform.

These people may help you launch it later and act as champions within their peer networks. Consider change management as a process which runs from the very beginning of your project.

Employees and organisations are continually changing

Organisations, teams, employees and their needs are always in a state of flux. Youll always need to educate new starters, train new content owners and launch new features. All that requires ongoing support and change management. An intranet is never truly finished and nor are the efforts to drive intranet adoption.

Complex platforms are likely to have a phased launch

Usually central intranet teams are very small. Realistically a team of three may support 100,000 employees. To cope with the workload, it may mean that a staggered or phased launch is required in organisations. This may require a sustained change management effort lasting months.

Adoption will be part of the strategy and business case so be consistent

Your intranet strategy and related intranet business case will almost certainly have envisaged good adoption. Ideally, both should have mentioned the change management efforts required. If this element is in your business case it should then be in your project budget too.

Manage the expectations of your senior stakeholders

Intranet teams are always keen to win budgetary approval for a new platform, and getting that doesnt always come easy. Dont succumb to the temptation to sugar coat a budget request by leaving out change management costs so it is more likely to get passed. Make sure your senior stakeholders understand that change management is essential or youll be setting yourself up for a fall.

Digital literacy is a source of competitive advantage

Learning how to use the tools on the intranet and wider digital workplace, for example those in the Office 365 suite, can help to increase confidence in tools and levels of digital literacy across the workforce. This is hugely beneficial in the long run and can really help drive digital transformation, deliver better collaboration and inspire innovation.

Change management is key

The experience of organisations shows that change management is key to driving intranet adoption, and good levels of adoption are a prerequisite for intranet success. If you want to achieve convincing intranet ROI then employees need to be using the intranet on a regular basis. Change management is integral to success.

Training, support, communications and campaigns need to be properly resourced. By including the costs in your original project budget plans, everybody has a realistic view of what will be needed to make your intranet a lively platform that helps employees with everyday work and enables wider organisational objectives.

Wizdom Intranet is now available on the G-Cloud 9 (within the Governments Digital Marketplace)

We are excited to announce that Wizdom Intranet is now available to procure through G-cloud DfT Id templates9, the UK Governments digital marketplace. More Information about Wizdom Intranet can be found on the Digital Marketplace.

Wizdom is an award winning off-the-shelf intranet for Office 365 and/or SharePoint. It can also be installed on SharePoint on-premises. Wizdom extends and simplifies SharePoint and Office 365’s capabilities, creating intranets that are intuitive to navigate, easy to maintain and highly configurable. It can be set up in just a few short weeks with few resource commitments from the customer. Its a mature product with more than 50 different features and functions that is suitable for small organisations and large enterprises alike. There are over 220 installations around the world in companies ranging from less than a hundred employees through to ones with over a 100,000.

Content Formula is the sole UK partner for Wizdom Intranet. Content Formula (established 2005) is a SharePoint and Digital Workplace consultancy in London that designs and implements digital workplace solutions that are useful, useable, and well adopted by employees. We believe that the best solutions emerge from a blend of technical excellence, intuitive user experience, and sound user adoption strategy.

If you have any questions regarding the framework you can get in contact with us directly or arrange a demo

Gartner adds Wizdom Intranet to their Cool Vendor list

Cool Vendors in the Digital Workplace for 2017Gartner, the IT research and advisory firm, has added Wizdom Intranet to its list of Cool Vendors in the Digital Workplace for 2017. Only two other companies made the grade. The Cool Vendor badge is a great vote of confidence for Wizdom and puts it firmly on the radar screen of enterprise IT decision makers.

Notable quotations from the report

“Wizdom distinguishes itself by offering building blocks and tools that empower business leaders and employees to do the building, without the typical risks of customization.”

Wizdom finds the elusive balance between a ready-to-go packaged intranet and a highly customizable platform to support digital workplace efforts.

About the Cool Vendor report

Theres a formal process for nominating Cool Vendors. Each January, all Gartner analysts are asked to put forward their nominations for up-and-coming tech companies they think will disrupt their sector the most. Cool Vendors often later find their way into Gartners prestigious Magic Quadrant. They are definitely ones to watch.

The Cool Vendors in the Digital Workplace report was published on 10th May 2017 and was written by DWP analysts Jim Murphy, Matthew Cain, Carol Rozwell, Dean Freeman and Gaving Tay. 

You can get your copy of the Cool Vendors in the Digital Worplace 2017 report if you are a Gartner subscriber or you can buy one.

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