Sharepoint Livetiles intranet for a univerisity

LiveTiles Intranet streamlines student-teacher interaction

How LiveTiles created a digital workplace for the Danish Design School in Copenhagen

KADK is the Royal Danish Academy of Fine Arts, School of Design, more commonly known as the Danish Design School. Many of its students have gone on to design iconic objects, furniture and buildings that have given Denmark its reputation for world-class design.

KADK comprises 7 institutes which generate education, research and artistic innovation. KADK has about 550 educators, 3 schools, 7 institutes and around 2,000 students that study a variety of programs.

Fast growth of the academy started affecting its unity and was hampering collaboration. It was quite difficult to offer students and educators organized and updated knowledge about every program and module at KADK.

Intranet rooms ease knowledge sharing and collaboration

When KADK moved from SharePoint 2010 to SharePoint 2013 they chose LiveTiles (formerly known as Wizdom) intranet in a box as their main digital workplace platform. With LiveTiles they built collaboration and knowledge 'rooms' dedicated to each course module where educators and students could collaborate and find core information about their course.

  • The room portal is based on LiveTiles Project Management Module
  • Students can hand in assignments by uploading documents
  • Educators can share teaching resources, send group emails and easily print lists with contact information and pictures of students

Automation saves resources

To create and maintain information about every single of KADK’s modules manually would demand a whole lot of resources. This is why KADK has established processes that ensure this happens automatically. When KADK’s module catalogue is updated before the start of a new semester, a room is automatically created for each of the catalogue’s modules. A site template makes sure that the rooms contain the right type of content and the right features. The rooms draw information from the administration system and continuously update lists of students that follow a module. In this way, students are given access to the right rooms, and, at the same time, the display in module rooms of students, that follow a certain module, stays updated.

Customised visual design

Since teaching staff and students in KADK have a keen eye for design it was particular important that the intranet and room portal was visually appealing. This is why the academy opted for a completely custom design for their LiveTiles solution. The design is consistent throughout the intranet, from the front page of the intranet down to single module rooms, the visual line is kept.

The original case study is published on LiveTiles Global's website.

"Students and educators can find all they need in one place because we have gathered information and functionality. In this way we have created a small digital workplace. The goal is that our educators focus on using their main competencies on what they are meant for education and scientific work. "

Pia Balslev Larsen, IT Coordinator, KADK

A truly multilingual Office 365 intranet

Bibby Financial Services

A truly global intranet serving the needs of all locations

A new global intranet to bring the organisation closer together

Bibby Financial Services provides funding solutions for small and medium-sized businesses.

With over 2,000 employees spread across numerous locations in the UK and throughout the world, effective communication is a cornerstone for great customer experiences.

However, the flow of information around the company was highly efficient; a dated intranet based on SharePoint 2010 had poor adoption, and a heavy reliance on email for internal communications meant messages were being ignored. International offices felt they could be better connected to Bibby Financial Services' UK headquarters.

A beautiful new LiveTiles intranet

Bibby Financial Services engaged Content Formula to implement a brand new, global intranet to transform communication and bring offices closer together.

We carried out detailed research, interviewing stakeholders and users, and made recommendations on how the new intranet could relieve pain points and deliver multiple benefits.

Based on our findings, it was agreed to implement a new LiveTiles (formerly known as Wizdom) intranet. This would not only create a beautiful intranet delivering personalised, relevant content to different groups and locations, but also integrate with other parts of the Office 365 suite which the company was in the process of adopting.

Meeting the needs of every location through content targeting

Content Formula worked in partnership with Bibby's Communications team to deliver a solution which centralises internal communications through news updates and a strong brand identity, but also ensures the needs of different locations and functions are met.

Relevant content and experiences are targeted to users based on their office and division; this involved helping the team populate accurate location data into Active Directory through an inventive data-mapping exercise.

Empowering locations to create content

Using LiveTiles's noticeboard feature, departments and global offices can also create their own local news which is also aggregated on the intranet homepage. Now the new intranet offers a dynamic feed of activity right across all locations, acting as a pulse for the whole organisation.

To ensure that local content teams were fully trained on how to use the intranet, Content Formula designed and delivered a "Train the Trainer" programme so local content champions could deliver effective training to content owners in different global locations.

A truly multilingual intranet though auto-translation

The needs of global employees are also met by translating content into local languages. If a piece of content has not been translated, Microsoft's automated Bing translation feature is enabled with content automatically translated into a user's native tongue based on their location. While machine translation is not 100% perfect, messages are still successfully conveyed for all employees across the world for the very first time.

The intranet also helps to drive collaboration between offices with dedicated templates for team and social workspaces.

Communicating as one company

Although it is still early days, the intranet has already proved highly successful in helping global offices to better communicate and work together, making Bibby Financial Services truly feel like one company.

Accounting firm Office 365 intranet – Haines Watts

An Office 365 intranet solution that delivers quick productivity improvements and is popular with employees

Extensive research & discovery phase led to high levels of adoption for the Office 365 end solution

The brief

  • Haines Watts is a top 15 chartered accountancy firm with 1100 staff, servicing 35,000 clients from 80 offices across the UK
  • Having expanded fast through organic growth and acquisition, existing communications and knowledge sharing tools were no longer fit for purpose
  • Communications were difficult to co-ordinate and risked causing compliance issues with accounting industry regulations. Workflows were paper- and email-based and relied on people knowing the process (see our video below)
  • Rapid expansion was starting to erode a strong corporate culture of unity and togetherness
  • HW Group leadership wanted to leverage the combined knowledge of the whole workforce rather than acting as a collection of disparate, standalone local offices

Our approach

Content Formula's consultants carried out an extensive discovery exercise to understand stakeholder needs and user needs. This covered workshops and interviews with people at all levels of the company and from all over the country. Our focus for research is always to understand business challenges and pain points, not to compile a technology wishlist.

We presented our findings to the HW board of directors. The presentation was organised into key themes, insights, verbatims, recommendations, budget and an overall vision for the future intranet. Recommendations included core functionalities, governance considerations, technology choice and success criteria to deliver the board’s objectives.

This research step is key in driving leadership buy-in and securing budget. Crucially, this inclusive research approach leads to high levels of adoption for the end solution.

Our solution was to focus on knowledge sharing and peer-to-peer interaction in order to drive a culture of corporate togetherness and to deliver tangible value to employees and the organisation as a whole. Communications was also a key objective, in particular to improve compliance across all office branches. We used gamification techniques to engage employees to submit high quality content.

Our recommendation was to move the client to a cloud infrastructure on Office 365 and SharePoint Online. Access is always a key consideration for intranet adoption - cloud-based solutions make secure access easy across all devices. An intranet solution integrated with the many tools available in Office 365 also deliver quick productivity improvements and are popular with employees. A user-friendly and attractive interface was key. A common challenge with SharePoint is hiding some of the clunky interface and usability issues whilst adhering to brand guidelines.

The result

  • The site launched in October 2016.
  • The communications teams have embraced the site and have stopped reliance on cascade emails.
  • Haines Watts now has a workflow tool that allows non-technical people to create workflows for things like new starter onboarding (see our video above).
  • The Social Q&A tool has been a key driver of traffic and engagement. In 4 weeks 87 questions have been submitted which have received 207 answers.
  • A high proportion of employees have completed their profile and are now receiving endorsements from their colleagues.
  • Informal feedback from across the company has been very positive.
  • The board have committed further resources for ongoing management and enhancements.

Case study – Microsoft Teams project archiving with tagging and powerful search

?What If!

An innovative approach to leveraging project-driven knowledge

An innovative approach to leveraging project-driven knowledge

A LiveTiles (formerly known as Wizdom) intranet with custom Knowledge Management features to drive exceptional client service

?What If! helps organisations to innovate new products, services and ways to operate. The company’s two hundred staff use project methodologies to deliver exceptional outcomes for clients.

To drive effective communication and engagement, the company was looking for a modern intranet solution which could integrate with Office 365.

Additionally, the management team wanted a better way to share project knowledge. In any project there are valuable files which are an essential reference point for future work - sparking ideas, driving efficiencies and inspiring clients.

Staff were finding it difficult to tap into this rich seam of knowledge. Once a project was finished valuable documents became invisible, lost in archived Teams spaces, emails or in the file network.

?What if! engaged Content Formula to deliver a new compelling intranet and build an effective Knowledge Management solution for project output which would integrate with Office 365 and Microsoft Teams.

Driving requirements

To create detailed requirements, we held several workshops with key stakeholders and user groups.

It was clear that any solution hinged around the project review process, the moment when a project is formally closed. Teams needed to identify and valuable files – the “project gold” – and tag them accordingly so they could be easily found.To make this process sustainable, the solution had to be quick, easy-to-use and leverage automation.

With requirements agreed, we worked closely with the client to design and build the solution, using wire-framing, prototyping and testing to iterate and improve the final deliverable.

Using the power of LiveTiles

We designed a solution which uses LiveTiles, a leading turnkey intranet product based on SharePoint Online.

LiveTiles offers an attractive interface, effective news publishing, easy-to-manage pages, a strong search and integration with Office 365 tools, as well as a flexible platform to meet future digital workplace ambitions.

This custom search interface allows employees to search for re-usable materials from past projects that were stored in MS Teams.

A simple but clever Knowledge Management solution

We also delivered an innovative custom-built Knowledge Management solution integrated with Microsoft Teams and the intranet.

Project teams can place their most valuable "gold" documents in a special folder within Microsoft Teams. There is also an automated archiving process, where “gold” documents are automatically tagged with project metadata to aid findability and minimise the effort for team members. An attractive intranet page for each project is also created where users can view project details and access documents.

A new custom intranet search interface helps employees find valuable project files based on different criteria. A further integration with Delve and people search allows users to discover projects which other staff have been involved with.

A sustainable solution built around the way people work

At last !What If?! has a sustainable Knowledge Management solution which connects the dots between projects, project knowledge and people. This is driving efficiencies and improving project delivery where staff can leverage the successful approaches and material from previous efforts.

!What if? also has an excellent new intranet which is going from strength-to-strength; streamlining communication, collaboration and knowledge-sharing, while also encouraging the use of Office 365 tools.

MS Teams for live projects are accessible from client sections on the intranet. This is where admins can decommission the Teams of closed projects. Each archived project has a page on the intranet that lists the documents captured from MS Teams and the project team members.

Case study – Introducing Cyril, Haines Watts’ new intranet-based chatbot

Introducing Cyril – Haines Watts’ new intranet-based chatbot

How new Intranet chatbot helps to improve efficiency in the company

At Content Formula we strive to work with cutting-edge intranet and digital workplace technology, working in partnership with our clients to implement new solutions. One project we're very excited about is the introduction of a chatbot at accountancy firm Haines Watts.

Chatbots and artificial intelligence are currently receiving a lot of attention and hype. A chatbot allows users to have a conversation in natural language with an automated “bot”. This can help employees to find information they need and complete simple tasks. The bot also uses artificial intelligence to develop a greater understanding of the phrases and language used and can therefore “learn” how to communicate better.

About Haines Watts

We've been working with Haines Watts since 2016. Haines Watts is a top 15 UK accountancy firm with over 1,000 employees located at 80 offices through the UK with a range of services across different sectors. As the firm has expanded rapidly, we’ve worked closely with the digital team to implement a new custom-built Office 365-based intranet called Connect which has successfully driven communication, collaboration and knowledge-sharing across the firm.

With innovative features such as a powerful forum to ask and answer questions and a centre which helps streamline tasks for new joiners, the new chatbot is the latest new intranet feature to improve efficiency.

Meet Cyril

The new chatbot is called Cyril, named after the company's founder, Cyril Haines Watts. Employees can ask Cyril questions in two places – either via Skype for Business or via the intranet - where there is a chat window in the bottom right hand corner of every page.

Currently Cyril is mainly focused on helping users locate content on the intranet. They can ask questions such as "Where can I find information on annual leave?" or "Find me all the people called David in the company.” Users can also type shorter sentences like "Find annual leave".

On being questioned Cyril will return suitable answers or items, sometimes inviting the user to click through to the item they need. Because the bot consumes every single piece of information on the intranet it means many different types of content including news, questions and answers, job vacancies, documents, and expert profiles can be returned.

The bot can also answer several other questions or respond to different commands. For example, if you ask Cyril to "Show me a fact" it will display a small nugget of knowledge about Haines Watts’ history.

How Cyril works

Cyril works by interpreting the natural language phrases entered by employees, trying to match the words to what in chatbot design is called an “intent”. Cyril is basically asking itself ‘what is the user asking me to do?’.

The Microsoft framework we use which turns natural language into an intent is called LUIS (Language Understanding Intelligence Service). LUIS helps translate a phrase into a list of intents we’ve already programmed into Cyril. These intents include 'find an expert', 'find a vacancy', 'find office details', or ‘search everything on the intranet’.

For example, if somebody enters the phrase "Find me a job" LUIS will match that to the "Find a vacancy" intent and then Cyril will go and perform a search query as requested. LUIS also identifies the variable (or “entity” in the phrase) which is any specific criteria or information users are looking for. For example, the phrase "Get me details on the London office" will identify London as the entity and then Cyril can go and return the right content

What’s particularly clever is as more users use different terminology., the bot starts to be able to learn additional phrases and better translate language into intents. Cyril understands more as more people talk to him, his vocabulary continuing to grow and grow intelligently.

Setting up Cyril

Because chatbots can learn language it’s important to train a bot so it can be more effective. We’ve worked closely with the team at Haines Watts to test, train and improve Cyril and, so far, the feedback has been very positive. Now that the bot has been launched to almost all employees it will be fascinating to see how the use of the chatbot develops over the coming months.

One of the factors that has made Cyril more effective is that all content within the intranet is tagged with controlled terms, so findability on the intranet is already strong. Cyril therefore starts with a strong foundation to successfully find the things that employees are asking for.

The future beckons

At the moment Cyril's main function is to help with intranet search, but Haines Watts has big plans to integrate Cyril with other systems. There is great potential to not only automate various tasks and processes to drive efficiency, but also to start to get value from the vast amount of business data and intelligence Haines Watts holds on its systems.

For example, the firm is considering how Cyril could interrogate data from its CRM system and external company information to produce business intelligence reports. Cyril might even be able to automatically suggest and arrange business development calls with key contacts and even put reminders into an individual’s Outlook calendar.

Let’s chat about chatbots

While it’s early days for digital workplace chatbots, we can already see the potential for this new technology. If you’d like to have a preliminary conversation about chatbots and how they might be able to work for your intranet and organisation, then get in touch. And yes, you’ll be talking to a real person from Content Formula, not a bot!

Office 365 Intranet for an oil and gas industry


Design and delivery of a new compelling intranet homepage with new web parts and additional templates

Taking the intranet to the next level

Petrofac is a global provider of oilfield services to the oil and gas industry. It’s 11,500 employees work across multiple global locations, with many working on-site in oil refineries.

It's intranet, Petronet, is a customised SharePoint online platform that had been built in-house by Petrofac’s IT function.

In order to take Petronet to the next level, the global internal communications team wanted a visual refresh of the intranet to make it more engaging and improve how news is presented. They also wanted to make it easier for employees to find what they need

A new homepage experience

Leveraging our expertise in designing and delivering bespoke SharePoint Online intranets, Petr.ofac engaged Content Formula to design a fresher, more appealing homepage with a focus on impactful messaging. We were asked to develop any accompanying new features and web parts and deliver other critical page templates.

We worked in close partnership with the global internal communications team. advising on design and producing wireframes for review. After rigorous testing, the new homepage and intranet features have been made live.

An attractive and compelling way to present employee communications

The improved Petronet has a redesigned homepage that introduces new features and tightens up the existing design to make it far more usable and attractive, with greater emphasis on imagery.

New web parts make news more appealing and impactful. A new carousel features stories in the hero area of the homepage, with other stories are presented via attractive tiles that are colour-coded based on news type.

Each individual tile includes an image or coloured box to encourage click-throughs. A “trending” feature highlights stories that have high levels of engagement based on an algorithm taking in the numbers of likes and comments.

Balancing internal and external stories

The mobile responsive homepage also includes an RSS feed that aggregates external stories from different sources, and an additional carousel that promotes internal initiatives, presenting both images and video.

New page templates that lift content and improve findability

We also produced a number of attractive templates, that can be re-used across the intranet.

A template for individual news items includes the ability to add a splash image, an author bio section, a customisable billboard area to add links to contextual articles, a homepage feed and even an image gallery. This template includes Modern web parts even though Petronet is based on classic SharePoint.

Additional templates have been built for:

  • a landing page that links to different sections of the site through attractive tiles
  • a locations page that include a photo gallery, document library, news items, operational updates, a map and more.

Helping employees find what they need

Employees found it difficult to navigate the intranet as the global navigation did not link to deeper pages within the site structure. To remedy this, we built a satisfying mega-menu feature that allows employees to browse the full extent of the intranet, making navigation more visible and understandable.

An attractive global intranet delivering engaging news

The global internal communications team are delighted with the outcome of our work. The improved intranet is modern, lively and informative, and far more visually appealing. Internal communicators from around the world are posting stories while employees are staying informed and finding it easier to find critical content.

New LiveTiles & Office 365 intranet for railway industry


A LiveTiles intranet helping employees to stay informed, access critical information and to learn

Supporting a better, safer railway

RSSB is a membership organisation dedicated to supporting a better, safer railway across Britain through research, standards and analysis.

To help the organisation's two hundred employees improve the UK's rail network, RSSB needed a central place for employees to communicate and collaborate as well as access critical operational documentation.

Seizing the opportunities presented by a move to Office 365, the company also wanted a lively, dynamic intranet which would support employee engagement and provide access to learning materials.

A new LiveTiles intranet

Leveraging a long-term relationship with Content Formula, RSSB's Communications team asked us to help them build a compelling new intranet which would transform internal communications but also make the working day easier for every employee.

To properly scope a solution, we spent time interviewing stakeholders and users about their daily work and the challenges they faced. Taking these diverse needs into account, we recommended implementing a LiveTiles (formerly known as Wizdom) intranet, with all the flexibility and range of functionality it includes.

A compelling and lively homepage

The new intranet homepage has become a focus for what's happening at RSSB - a dynamic snapshot of activity across the organisation. As well as centrally-driven internal communications, it features updates from RSSB's different directorates and a feed of the latest employee blogs. The latest items from RSSB's website are also displayed so employees can see how the organisation is communicating externally.

An attractive banner also sits across every intranet page and can be targeted to different groups, supporting effective messaging and campaigns.

Opening up learning for all

The new intranet also includes a full calendar of learning events where employees can browse a catalogue of available courses and then register for each one. Using LiveTiles's in-built event management functionality, the training calendar is already receiving excellent adoption and providing data and insights into the learning habits and needs of the company.

An intranet which helps employees get things done

To ensure the intranet is wrapped around the way employees work, a task-driven navigation helps users to find the content and services they really need.

As well as finding core information about the company such as strategy and business plans, it was also critical that employees were able to access RSSB's existing Business Management System (BMS), a library of RSSB's operational and procedural documentation. We helped the team to migrate the BMS to SharePoint Online from an on-premises version and integrate it into the heart of the intranet experience. Some customisation also means BMS documents can also be accessed through LiveTiles's attractive Forms, Policies and Procedures library.

Collaboration that really works

Collaboration is key to the way RSSB works. This has also been enabled with LiveTiles's own collaboration workspaces embedded right into the intranet, with suitable templates automatically created for different types of workspace.

Whether it's a working group, an expert forum, a project, a cross-functional team or even a social group, the right space is automatically provisioned based on user need.

Going from strength to strength

Although only a few months old, the new intranet is already having a significant impact on RSSB and its employees.

Communication has improved, collaboration has been strengthened and employees can access critical documents more quickly and efficiently. Meanwhile attendance at courses has increased. The intranet is going from strength to strength.

Livetiles & Office 365 intranet for a global aviation company

Gama Aviation

A LiveTiles intranet as a central hub for global communication and collaboration

Supporting complex global operations

Gama Aviation provides global business aviation services and support to individuals, corporations and government agencies. Sectors covered include private jets and air ambulances.

As a company that provides complex global operations and highly technical services across multiple locations it is critical that Gama's two thousand employees can collaborate and communicate in real time. They must also be able to find an array of operational and highly technical information and documentation, quickly and easily.

But until recently, Gama Aviation did not even have an intranet, relying on a highly inefficient mixture of emails, file shares and even paper records.

A new central hub based on LiveTiles and Office 365

Gama Aviation engaged Content Formula to build a new global digital communication and collaboration hub for the company's operations. The company wanted one central place which was easy to use and would help staff coordinate activities and get things done.

Working closely with Gama's IT function, Content Formula helped implement a LiveTiles-based (formerly known as Wizdom) intranet combined with Office 365 tools.

To gain a thorough understanding of Gama's diverse workforce, we carried out numerous interviews, learning about business-critical processes, different ways of working and pain points.

Helping employees find the documents they need

Users told us that finding specific documents was very important to them. To improve findability, we sought to add appropriate metadata to each document, but in ways which wouldn't burden already time-pressured employees.

Through an automation process, critical metadata including location and department is now added to each document based on the person submitting the file. This has allowed for consistent tagging without any effort and means employees can find documents using relevant search refiners.

Important "official" documents are also included in a personalised central policy, procedures and forms library, where employees know they are accessing the very latest version of a document.

Helping employees get things done

To ensure the intranet helps employees get things done, but is also relevant across Gama's diverse workforce, a task-based navigation is also contextual to the user, so tasks listed are targeted to meet the needs of different groups.

To encourage collaboration and to streamline teamwork, templates for different workspaces have been designed. Now when an employee requests a workspace, whether it is for a project, to aid team communication or even to support social groups, the right kind of workspace is automatically created.

The intranet also helps support smooth communications, through news and events. An embedded Twitter feed as well as the latest updates from Yammer keep employees informed about what is going on both inside and outside the company.

Towards a true digital workplace

A systems and tools area of the intranet means the intranet acts as a front door to the wider digital workplace. We also helped Gama Aviation create a traffic light system on the homepage to alert users of issues and outages across its key systems, including those relating to aircraft maintenance.

Helping reduce complexity

The new intranet is already proving an unqualified success. Communication is smoother, employees are collaborating across teams and projects, and documents can be found more easily. The intranet is helping reduce complexity and ensuring Gama Aviation delivers the very best service to its customers.

Case study – Integrating MS Teams and SharePoint to automate business processes

Video case study: Xcapital

Automating a process to track acquisitions using Microsoft Teams and SharePoint Online

Managing an opportunity pipeline of target acquisitions in Office 365

Xcapital is a UK-based private equity house, providing specialist funding options for ambitious businesses.

With a strong entrepreneurial background, the Manchester-based company needs to constantly identify target acquisitions and perform thorough research before investing.

When considering which companies to invest in, staff must follow a strict due diligence and assessment process that ensures crystal clear decision-making, minimises risk and meets regulatory requirements.

However, the process for carrying out these critical steps was highly inefficient. Staff were primarily using email and the file network resulting in wasted time, incomplete steps and higher risks. It was also difficult to track the progress of each target and get an overview of the entire opportunity pipeline.

Video case study

Delivering automation for a critical process

Xcapital asked Content Formula to create a digital workplace application that could automate the process, ensure staff follow correct procedures and deliver powerful reporting capabilities.

We carried out a discovery period with interviews and workshops to fully understand how employees work and the detail around each stage of the process. Working in close partnership with Xcapital, we defined requirements and started to build a solution.

Leveraging the power of Microsoft Teams and SharePoint Online

We used the power of Office 365 with Microsoft Teams and SharePoint Online to build a new solution to automate the eight steps of the process.

A custom SharePoint Online page displays key data about each target acquisition, including the stage at which the opportunity is at. Seamlessly integrated with the company’s Wizdom-based intranet, users feel they are accessing one system. Employees can see details of those opportunities they are entitled to see.

Workflow using Microsoft Teams ensures the accurate completion of each step

Critical documents are stored within Microsoft Teams. When an opportunity is created, the workflow automatically provisions a Microsoft Teams space with a channel for the first stage of the research process. This channel contains documents that staff must complete.

When ready to pass onto the next stage of the process, the solution checks to makes sure all necessary documentation has been completed. Another channel within the Teams space is then automatically provisioned, this process repeating for each stage. Within Teams staff use discussion threads to record comments and ask questions.

Keeping on top of the process and the pipeline

Using Power BI, new attractive reporting capabilities means managers can get an overview of the entire opportunity pipeline and easily set up new reports going forward.

A fully time-stamped audit trail of changes made to each page, as well as confirmation prompts for staff at each stage, helps drive accuracy, accountability and compliance with the process.

Staff are also able to de-activate an opportunity, with automatic archiving of the space and related documents, or mark those opportunities which need to be monitored.

A core part of the digital workplace

The new system is already a critical and popular application within Xcapital’s digital workplace. Staff can assess target acquisitions far more efficiently and in the right way. Management can monitor the entire opportunity pipeline, not only helping Xcapital but also the ambitious businesses the company invests in.

Award winning SharePoint and Office 365 intranet case study

How we transformed MME's business process with SharePoint and Office 365

MME asked us to help them make better use of their new Office 365 setup and replace their aging property management system

Many people aren't aware that SharePoint can be much more than just an intranet or document management system (DMS). It's a large toolkit that can be adapted to solve many business problems and drive fundamental business processes.

We have recently been working with a company called Moving Made Easy (MME). They help house builders to sell their properties, by assisting their customers with the sale of their existing homes.

Their business value is provided through the process of selling properties. Any efficiencies that can be introduced into this process immediately affect their bottom line, and also the value to their customers.

MME asked us to help them make better use of their new Office 365 setup and replace their aging property management system.

Although, we spend a lot of time delivering Wizdom intranets these days, we also relish any opportunity to build custom business portals and applications on SharePoint. So, it's fair to say that we bit their hand off.

We're also really proud that this project won MME an award at the 2018 Intranet and Digital Workplace Awards.

Replicate then innovate

Given how critical their current property management system was to their business, the first thing that we had to do was make sure that everything the current system did was understood and, at the very least, replicated in the new system.

To do this we ran a discovery process that involved understanding both the logical processes as well as the technical detail of their existing database and datasets.

Future proof

We often get asked to make things "Future proof". In practice it's difficult to anticipate business changes coming down the line. However, there are a few things you can do to mitigate the risks here:

  1. Build on a platform that is being continually updated and is evolving
  2. Build on a platform that has a large community of developers who can work with it
  3. Avoid too much customisation – stick to configuring the existing features where ever possible

With these considerations in mind, we developed their new deal management system on SharePoint Online.

SharePoint handles the user profiles and permissions, as well as the document and data storage. We built a custom interface for the account managers to keep track of all their property deals – leveraging SharePoint search for property lookups etc.

SharePoint search provides an efficient way to interrogate a large set of data (deals or customers etc.)

Productivity revolution

The improved interface and automated features (including integration with the Land Registry database) mean a huge uplift in the productivity of the MME account managers. The new system saves them so much time that they can handle three times the number of deals that they could when using the old system.

As well as Land Registry data, the system also integrates with Google Maps and Street View and fetches information about the property automatically

Dashboards and reports

In addition to the core system, we have also used Power BI to provide management and customers with a real time view of important data including the number of close deals in the week and contact reports showing the details of all property valuations and viewings.

The dashboard allows account managers to quickly access their latest and favourited deals and records

Constantly evolving

Rather than just standing still, we are now working with our customer to continually evolve and add to the capabilities of the system as part of an ongoing contract. This allows us to constantly refine the system and ensure that it delivers more and more value to the business.

All property valuations are stored in the system and the sales process that follows is fully modelled

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