At the start of most intranet projects, we need to find out more about the business and the things people want to fix and the challenges they face. But also, we need to get ‘buy-in’ from stakeholders across the business. We start with a discovery workshop with those stakeholders.
We involve end users in the very early stages of the intranet project, because it’s vital that the intranet supports people’s work and meets their actual needs. We never ask “what should be on the intranet” – rather, we work to understand common and important tasks, what currently frustrates people, and what could improve productivity and satisfaction.
The information architecture, how people navigate through the structure of your intranet, and how topics relate to one another, can make or break the usability of your intranet. By involving end-users in group and individual exercises you can discover what will work for people, and so meet users’ expectations with more intuitive navigation menus.
One of the first things you define when designing a new intranet is the navigation. This can be done long before any intranet ‘designs’ are created.
‘Design’ is much more than just how your intranet looks, it’s about how it works. Prototypes help stakeholders and end users understand and critique layout and interaction, helping us create an intranet that meets expectations.
Visual design is more than choosing colours and getting the ‘look n feel’ right. There are four crucual reaons why visual design is so important to intranet success and employee engagement.
Joe explains how you can do a lot with ‘vanilla’ or ‘out-of-the-box’ SharePoint, and how custom coding new solutions for SharePoint goes a step further. Clients are often pleased to find that our designs do not rely on customisation, but that we can code brand new solutions for SharePoint when needed.
Joe explains that we always think about content publishing and intranet management as well as the ‘end-user’ experience. Content owners and intranet managers are so important to the success of your intranet.
Dan explores the people elements of intranet governance – going beyond the processes and procedures and into analytics and engagement.